This incident has been resolved. Our cloud infrastructure provider has restored network connectivity across their services.
Posted Jan 25, 2023 - 11:01 UTC
Monitoring
Our cloud infrastructure provider identified a recent WAN update as the likely underlying cause, and have taken steps to roll back this update. Our monitoring shows signs of recovery across multiple regions and services, and we are continuing to actively monitor the situation.
Posted Jan 25, 2023 - 09:52 UTC
Identified
The issue has been acknowledged by our cloud infrastructure provider, and they are investigating the issue further.
Posted Jan 25, 2023 - 07:59 UTC
Investigating
Our monitoring has detected serious issues with our cloud infrastructure provider which affect all sites hosted on the au-2.platform.sh, fr-4.platform.sh and us-3.platform.sh regions and Azure based dedicated clusters. Our operations team has been notified, and they are investigating the issue with our provider.
We will update you as soon as we have further information.
Posted Jan 25, 2023 - 07:56 UTC
This incident affected: Australia East (au-2.platform.sh), Europe (France 4) (fr-4.platform.sh), USA-3 (West 2) (us-3.platform.sh), and Dedicated Enterprise.