Platform.sh Status

Platform.sh

All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can visit this page whenever you have a question about the service status of our regions and systems.

You can also click on the “Subscribe to updates” button above to receive instant notifications on changes in our service status.

As always, if you experience any issues with Platform.sh, please join us in Slack at https://chat.platform.sh or open a ticket through https://support.platform.sh

Australia (au.platform.sh)

Operational

Australia East (au-2.platform.sh)

Operational

Canada (ca-1.platform.sh)

Operational

Europe (France) (fr-1.platform.sh)

Operational

Europe (France 3) (fr-3.platform.sh)

Operational

Europe (France 4) (fr-4.platform.sh)

Operational

Europe (Germany) (de-2.platform.sh)

Operational

Europe (West) (eu.platform.sh)

Operational

Europe (West 2) (eu-2.platform.sh)

Operational

Europe (West 4) (eu-4.platform.sh)

Operational

Europe (North 1) (eu-5.platform.sh)

Operational

United Kingdom (uk-1.platform.sh)

Operational

USA (East) (us.platform.sh)

Operational

USA-2 (East 2) (us-2.platform.sh)

Operational

USA-3 (West 2) (us-3.platform.sh)

Operational

USA-4 (East 1) (us-4.platform.sh)

Operational

Dedicated Enterprise

Operational

Accounts

Operational

Console

Operational

User accounting Operational

Provisioning Operational

Billing Operational

Blackfire

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Routine Maintenance in Europe (West 2) (eu-2.platform.sh) Oct 3, 2023 23:00 - Oct 4, 2023 00:00 UTC

Platform.sh has scheduled a maintenance window in the Europe (West 2) (eu-2.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Oct 02, 2023 - 08:41 UTC

Routine Maintenance in Europe (France) (fr-1.platform.sh) Oct 4, 2023 00:00-05:00 UTC

We will be performing maintenance in the Europe (France) (fr-1.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Oct 02, 2023 - 20:06 UTC

Routine Maintenance in USA-4 (East 1) (us-4.platform.sh) Oct 4, 2023 07:00-12:00 UTC

We will be performing maintenance in the USA-4 (East 1) (us-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Oct 02, 2023 - 20:23 UTC

Routine Maintenance in Europe (North 1) (eu-5.platform.sh) Oct 4, 2023 19:00 - Oct 5, 2023 00:00 UTC

We will be performing maintenance in the eu-5.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Oct 03, 2023 - 08:02 UTC

Routine Maintenance in United Kingdom (uk-1.platform.sh) Oct 5, 2023 00:00-05:00 UTC

We will be performing maintenance in the United Kingdom (uk-1.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Sep 27, 2023 - 10:14 UTC

Past Incidents

Oct 3, 2023

Routine Maintenance in Australia East (au-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Oct 3, 12:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 12:01 UTC

Scheduled - We will be performing a routine maintenance in the Australia East (au-2.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 25, 21:09 UTC

Routine Maintenance in Europe (West 4) (eu-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Oct 3, 07:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 00:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 27, 10:10 UTC

Oct 2, 2023

Routine Maintenance in Europe (France) (fr-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Oct 2, 22:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 19:00 UTC

Scheduled - We will be performing maintenance in the Europe (France) (fr-1.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 27, 10:08 UTC

Console.platform.sh expired certificate

Resolved - This incident has been resolved.
Oct 2, 13:23 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 10:55 UTC

Investigating - We have detected an issue with SSL/TLS certificate on Platform.sh Console. We are currently working on renewing the cert.

This is not affecting your site uptime, but you cannot access the Console until resolved.

We will update you as soon as we have further information.
Oct 2, 09:33 UTC

Outage on US-2 Region

Resolved - This incident has been resolved.
Oct 2, 12:20 UTC

Monitoring - We have stabilized our systems and we are actively monitoring the availability.
All of the services are fully operational.
Oct 2, 11:26 UTC

Update - We are still actively working on stabilizing our systems.
Most of our services are operating as expected, but some user might still experience short time outs for their production and development environments.
Oct 2, 09:56 UTC

Update - The issue is ongoing. While most of the projects are working as expected, some can still experience downtime with their production and development environments.
Oct 2, 07:16 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 2, 05:27 UTC

Investigating - We have detected an issue affecting service on the US-2 region. We are currently working to restore service.

This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.
Oct 2, 05:02 UTC

Routine Maintenance in USA (East) (us.platform.sh)

Completed - The scheduled maintenance has been completed.
Oct 2, 07:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 03:00 UTC

Scheduled - We will be performing maintenance in the USA (East) (us.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 27, 11:43 UTC

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

Routine Maintenance in Europe (North 1) (eu-5.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 29, 03:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 UTC

Scheduled - We will be performing maintenance in the Europe (North 1) (eu-5.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 22, 11:30 UTC

Routine Maintenance in Europe (France 4) (fr-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 29, 00:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 19:00 UTC

Scheduled - We will be performing maintenance in the Europe (France 4) (fr-4.platform.sh)
region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 22, 11:29 UTC

Sep 28, 2023

Routine Maintenance in Europe (West 2) (eu-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 28, 19:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 19:00 UTC

Scheduled - We will be performing a routine maintenance in the Europe (West 2) (eu-2.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 25, 22:03 UTC

Routine Maintenance in Australia (au.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 28, 14:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 UTC

Scheduled - We will be performing maintenance in the Australia (au.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 26, 20:58 UTC

Routine Maintenance in Australia East (au-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 28, 14:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 UTC

Scheduled - We will be performing maintenance in the Australia East (au-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 28, 09:27 UTC

Routine Maintenance in Canada (ca-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 28, 08:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 05:00 UTC

Scheduled - We will be performing maintenance in the Canada (ca-1.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 26, 20:57 UTC

Routine Maintenance in Europe (France 3) (fr-3.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 28, 04:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 UTC

Scheduled - We will be performing maintenance in the Europe (France 3) (fr-3.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 22, 11:13 UTC

Sep 27, 2023

Routine Maintenance in Europe (West 4) (eu-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 27, 22:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:00 UTC

Scheduled - We will be performing a routine maintenance in the Europe (West 4) (eu-4.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 25, 21:38 UTC

Routine Maintenance in Europe (France) (fr-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 27, 20:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 20:30 UTC

Scheduled - We will be performing a routine maintenance in the Europe (France) (fr-1.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 25, 21:34 UTC

Routine Maintenance in Europe (West) (eu.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 27, 19:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:00 UTC

Scheduled - We will be performing a routine maintenance in the Europe (West) (eu.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 25, 21:21 UTC

Routine Maintenance in USA-3 (West 2) (us-3.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 27, 13:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:01 UTC

Scheduled - We will be performing maintenance in the USA-3 (West 2) (us-3.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 22, 10:59 UTC

Routine Maintenance in USA-2 (East 2) (us-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 27, 13:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 07:00 UTC

Scheduled - We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 22, 11:11 UTC

Routine Maintenance in USA-4 (East 1) (us-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 27, 07:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 07:00 UTC

Scheduled - We will be performing a routine maintenance in the USA-4 (East 1) (us-4.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 25, 21:30 UTC

Routine Maintenance in Europe (West 2) (eu-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 27, 06:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:01 UTC

Scheduled - We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 22, 10:37 UTC

Sep 26, 2023

Routine Maintenance in Europe (North 1) (eu-5.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 26, 22:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 19:00 UTC

Scheduled - Platform.sh has scheduled a maintenance window in the Europe (North 1) (eu-5.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 22, 12:55 UTC

Routine Maintenance in Europe (Germany) (de-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 26, 05:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:02 UTC

Scheduled - We will be performing maintenance in the Europe (Germany) (de-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 22, 10:35 UTC

Sep 25, 2023

Routine Maintenance in Australia (au.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 25, 17:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 12:00 UTC

Routine Maintenance in Canada (ca-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 25, 12:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 06:00 UTC

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Emergency maintenance

Resolved - This incident has been resolved.
Sep 21, 18:02 UTC

Monitoring - We have restored services and are monitoring the results.
Sep 21, 14:54 UTC

Update - The emergency maintenance is ongoing. The Console (UI), and API will be unavailable in the meantime. Environment are expected to be running as normal.
Sep 21, 12:08 UTC

Identified - We are currently deploying an emergency update on all grid host projects. The Console (UI), and API will be unavailable while the upgrade is ongoing.
Sep 21, 10:56 UTC

Sep 20, 2023

Routine Maintenance in Europe (North 1) (eu-5.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 20, 20:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:00 UTC

Sep 19, 2023

No incidents reported.