Platform.sh
All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can visit this page whenever you have a question about the service status of our regions and systems.

You can also click on the “Subscribe to updates” button above to receive instant notifications on changes in our service status.

As always, if you experience any issues with Platform.sh, please join us in Slack at https://chat.platform.sh or open a ticket through https://support.platform.sh

Australia (au.platform.sh) ? Operational
Australia East (au-2.platform.sh) ? Operational
Canada (ca-1.platform.sh) ? Operational
Europe (France) (fr-1.platform.sh) ? Operational
Europe (France 2) (ovh-fr-2.platform.sh) ? Operational
Europe (France 3) (fr-3.platform.sh) ? Operational
Europe (France 4) (fr-4.platform.sh) ? Operational
Europe (Germany) (de-2.platform.sh) ? Operational
Europe (West) (eu.platform.sh) ? Operational
Europe (West 2) (eu-2.platform.sh) ? Operational
Europe (West 4) (eu-4.platform.sh) ? Operational
Europe (North 1) (eu-5.platform.sh) ? Operational
United Kingdom (uk-1.platform.sh) ? Operational
USA (East) (us.platform.sh) ? Operational
USA-2 (East 2) (us-2.platform.sh) ? Operational
USA-3 (West 2) (us-3.platform.sh) ? Operational
USA-4 (East 1) (us-4.platform.sh) ? Operational
Dedicated Enterprise ? Operational
Accounts ? Operational
Console ? Operational
User accounting Operational
Provisioning Operational
Billing Operational
Blackfire ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a routine maintenance in the USA-2 (East 2) (us-2.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Posted on Jan 27, 2023 - 18:20 UTC
We will be performing a routine maintenance in the Australia East (au-2.platform.sh)region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Posted on Jan 27, 2023 - 18:29 UTC
We will be performing a routine maintenance in the Europe (West 4) (eu-4.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Posted on Jan 27, 2023 - 18:33 UTC
Routine Maintenance in Europe (West 2) (eu-2.platform.sh) Jan 30, 2023 23:00 - Jan 31, 2023 00:00 UTC
We will be performing a routine maintenance in the Europe (West 2) (eu-2.platform.sh)region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Posted on Jan 27, 2023 - 18:34 UTC
We will be performing a routine maintenance in the USA (East) (us.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Posted on Jan 27, 2023 - 18:22 UTC
We will be performing a routine maintenance in the Europe (France) (fr-1.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Posted on Jan 27, 2023 - 18:36 UTC
We will be performing a routine maintenance in the Europe (West) (eu.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Posted on Jan 27, 2023 - 18:43 UTC
We will be performing a routine maintenance in the USA-4 (East 1) (us-4.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Posted on Jan 27, 2023 - 18:26 UTC
Maintenance in Europe (West) (eu.platform.sh) Feb 2, 2023 20:00 - Feb 3, 2023 00:00 UTC
We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will experience a short interruption and the master environment will be unavailable for about 20 minutes. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Posted on Jan 27, 2023 - 14:22 UTC
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 21:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 17:00 UTC
Scheduled - We will be performing maintenance in the Europe (Germany) (de-2.platform.sh) region to optimize performances.

All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Jan 26, 02:09 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 20:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 18:00 UTC
Scheduled - We will be performing maintenance in the United Kingdom (uk-1.platform.sh) region to optimize performances.

All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Jan 26, 02:10 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 13:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:00 UTC
Scheduled - We will be performing maintenance in the USA (East) (us.platform.sh)region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Jan 25, 17:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 11:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:00 UTC
Scheduled - We will be performing maintenance in the USA-4 (East 1) (us-4.platform.sh) region to optimize performances.

All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Jan 26, 01:56 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 02:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 18:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in the Europe (West 4) (eu-4.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.



If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Jan 23, 14:25 UTC
Jan 25, 2023
Resolved - This incident has been resolved. Our cloud infrastructure provider has restored network connectivity across their services.
Jan 25, 11:01 UTC
Monitoring - Our cloud infrastructure provider identified a recent WAN update as the likely underlying cause, and have taken steps to roll back this update. Our monitoring shows signs of recovery across multiple regions and services, and we are continuing to actively monitor the situation.
Jan 25, 09:52 UTC
Identified - The issue has been acknowledged by our cloud infrastructure provider, and they are investigating the issue further.
Jan 25, 07:59 UTC
Investigating - Our monitoring has detected serious issues with our cloud infrastructure provider which affect all sites hosted on the au-2.platform.sh, fr-4.platform.sh and us-3.platform.sh regions and Azure based dedicated clusters. Our operations team has been notified, and they are investigating the issue with our provider.

We will update you as soon as we have further information.

Jan 25, 07:56 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 05:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 05:01 UTC
Scheduled - Platform.sh has scheduled a maintenance window in the USA (East) (us.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.



If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Jan 15, 19:36 UTC
Jan 24, 2023
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - This incident has been resolved.
Jan 20, 20:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 20:11 UTC
Investigating - We have detected an issue preventing customers from opening new support tickets. Attempting to create a ticket will throw a 403 error message. We are working on restoring the service.

This does not affect the availability of your websites or tickets that are already opened.

If you urgently need assistance, you can also contact us via our public Slack channel at https://chat.platform.sh

We will update you as soon as we have further information

Jan 20, 20:03 UTC
Jan 19, 2023

No incidents reported.

Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 20:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 UTC
Scheduled - We will be performing a routine maintenance in the Europe (France 4) (fr-4.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Jan 15, 19:22 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 08:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 18:00 UTC
Scheduled - We will be performing maintenance in the Europe (France 3) (fr-3.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Jan 12, 16:29 UTC
Resolved - This incident has been resolved.
Jan 18, 00:07 UTC
Update - We have identified the root cause, applied a fix, and are now monitoring the stability of the service.
Jan 17, 16:08 UTC
Update - We are continuing to monitor the results of the most recent fix that has been applied. We acknowledge reports of the console still being unresponsive and will continue to restore the service.
Jan 17, 15:54 UTC
Monitoring - We have identified the root cause, applied a fix, and are now monitoring the stability of the service.
Jan 17, 12:14 UTC
Investigating - We have detected an issue affecting the project management user interface. URLs starting with https://console.platform.sh/ may not load properly and result in an error. Our Operations team has been notified and is currently working to restore service.

This does not affect the availability of your websites.

We will update you as soon as we have further information.

Jan 17, 12:05 UTC
Jan 17, 2023
Completed - The scheduled maintenance has been completed.
Jan 17, 19:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 UTC
Scheduled - We will be performing a routine maintenance in the Europe (North 1) (eu-5.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team

Jan 15, 19:19 UTC
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023
Resolved - This incident has been resolved.
Jan 13, 20:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 19:55 UTC
Investigating - Platform.sh has detected a problem affecting the availability of projects on the eu-4 region. Our operations team is currently investigating the cause. We will provide updates as more information becomes available.
Jan 13, 19:40 UTC
Resolved - This incident has been resolved.
Jan 13, 14:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 12:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 13, 11:39 UTC
Update - We are continuing to investigate this issue.
Jan 12, 20:49 UTC
Investigating - We have identified an issue with our accounts system with processing Users invitations. Currently, users cannot be added to projects. We are actively investigating the issue and will provide more updates here as more information becomes available.
Jan 12, 20:30 UTC