Platform.sh
All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

You can also follow status updates via our Twitter account: https://twitter.com/platformsh_ops.

Australia   ? Operational
Canada   Operational
Europe (West)   ? Operational
Europe (France)   ? Operational
Germany (Sovereign Cloud)   ? Operational
Netherlands   ? Operational
USA (East)   ? Operational
Enterprise   ? Operational
Accounts ? Operational
User accounting   Operational
Provisioning   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2018

No incidents reported today.

May 24, 2018
Resolved - This incident has been resolved.
May 24, 13:13 UTC
Investigating - Our monitoring has detected elevated error rates within our internal APIs; This affects multiple production sites as well as development environments. You may not be able to access your site nor the project UI. Our operations team has been notified and is currently investigating the issue. We will update you as soon as we have further information.
May 24, 13:02 UTC
May 23, 2018
Resolved - This incident has been resolved.
May 23, 11:51 UTC
Update - We are continuing to monitor for any further issues.
May 23, 10:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 10:33 UTC
Update - A workaround has been put in place to let automatic recovery to proceed. The team is still investigating the cause of connectivity issue with the coordination layer that prevents automatic fail over from completing.
May 23, 09:59 UTC
Investigating - Last recovery could not heal all containers in the region. The team is working out another resolution plan.
May 23, 08:55 UTC
Identified - The issue has been identified and a fix is being implemented.
May 23, 08:07 UTC
Investigating - A host in the de-1 region was rebooted but the automatic failover routine is not working as expected. Our operations team has been notified and they are investigating the issue. We will update the status as soon as we have determined the cause.
May 23, 07:53 UTC
May 22, 2018
Completed - Maintenance postponed. We are preparing new releases with additional features and bugfixes that is exiting the testing phase, so we are postponing this one to include in the next window. We will keep you updated. Thank you for your understanding.
May 22, 14:48 UTC
Scheduled - We will be performing upgrades in Germany (Sovereign Cloud) region. You might notice delayed deployments and integration hooks. Projects will be accessible during the maintenance, with minor period of unavailability that will be less than 5 minutes. Please contact our support if you need more information.
May 16, 09:38 UTC
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018
Completed - Upgrade finished successfully. Please do not hesitate to let us know if you notice anything, but we see all projects active and all systems running and reporting healthy. Thank you for your patience.
May 18, 13:01 UTC
Update - We are noticing some projects are reacting already and might become unresponsive. We are continuing with the upgrade and your issues, if you have any, will be resolved soon.
May 18, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 UTC
Scheduled - We will be performing upgrades in Australian region. You might notice delayed deployments and integration hooks. Projects will be accessible during the maintenance, with minor period of unavailability that will be less than 5 minutes. Please contact our support if you need more information.
May 16, 09:36 UTC
May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Resolved - All sites are back and the region is running normally.
May 15, 19:48 UTC
Monitoring - Project recovery and deployment remains ongoing and is being monitored.
May 15, 18:36 UTC
Identified - Our operations team has identified the cause of the issue. We are working on a fix to the problem and will keep you updated as this progresses.
May 15, 18:15 UTC
Update - Our operations team continues to investigate the issue. We will update you as soon as we have further information.
May 15, 17:36 UTC
Investigating - Our monitoring has detected elevated error rates within our internal APIs; This affects multiple production sites as well as development environments. You may not be able to access your site nor the project UI. Our operations team has been notified and is currently investigating the issue. We will update you as soon as we have further information.
May 15, 17:08 UTC
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.