Platform.sh
All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

Australia - au.platform.sh ? Operational
Canada - ca-1.platform.sh ? Operational
Europe (France) - fr-1.platform.sh ? Operational
Europe (France 1) - ovh-fr-1.platform.sh ? Operational
Europe (France 2) - ovh-fr-2.platform.sh ? Operational
Europe (Germany) - de-2.platform.sh ? Operational
Europe (West) - eu.platform.sh ? Operational
Europe (West 2) - eu-2.platform.sh ? Operational
Europe (West 4) - eu-4.platform.sh ? Operational
United Kingdom - uk-1.platform.sh ? Operational
USA (East) - us.platform.sh ? Operational
USA-2 (East 2) - us-2.platform.sh ? Operational
USA-3 (West 2) - us-3.platform.sh ? Operational
Dedicated Enterprise ? Operational
Accounts ? Operational
Console ? Operational
User accounting Operational
Provisioning Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a routine maintenance in North America (NA) (US, US-2, US-3, CA-1) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Sep 15, 23:29 UTC
We will be performing maintenance in the Canada (ca-1.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:33 UTC
We will be performing maintenance in the USA (East) (us.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:34 UTC
We will be performing maintenance in the Australia (au.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:32 UTC
We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:35 UTC
We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:36 UTC
We will be performing maintenance in the United Kingdom (uk-1.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 16, 09:11 UTC
We will be performing a routine maintenance in Europe, the Middle East and Africa (EMEA) (EU, EU-2, EU-4, DE-2, FR-1, UK-1, ovh-FR-2) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center.  You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Sep 17, 00:38 UTC
We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:37 UTC
We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:38 UTC
We will be performing a routine maintenance in Australia (au.platform.sh) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Sep 17, 00:40 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 02:43 UTC
Scheduled - We will be performing maintenance in the Australia (au.platform.sh) region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 18, 02:42 UTC
Routine Accounts Maintenance Sep 22, 19:00-20:00 UTC
Platform.sh will be performing a routine maintenance to optimize performance service on Accounts. This maintenance is expected to impact performance for Accounts services, including the Console, User Accounting, Provisioning and Billing, although, services will remain available at all times.

Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 18, 06:02 UTC
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 21:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 UTC
Scheduled - We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 16, 09:10 UTC
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 17, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:00 UTC
Scheduled - We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 16, 09:10 UTC
Sep 16, 2020

No incidents reported.

Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 21:55 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 21:34 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 21:32 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 20:49 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 20:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 UTC
Scheduled - We will be performing a routine maintenance in Europe, the Middle East and Africa (EMEA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center.   You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 11, 15:25 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 19:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:00 UTC
Scheduled - We will be performing a routine maintenance in Asia-Pacific (APAC) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center.   You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 11, 15:24 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 06:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:01 UTC
Scheduled - We will be performing a routine maintenance in North America (NA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center.   You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 11, 15:23 UTC
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 13:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 04:30 UTC
Scheduled - We will be performing maintenance in the EU-3 region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 9, 07:30 UTC
Sep 9, 2020
Completed - The scheduled maintenance has been completed.
Sep 9, 21:56 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 9, 21:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:30 UTC
Scheduled - Platform.sh has scheduled a maintenance window in USA, us.platform.sh, region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.



If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 9, 09:36 UTC
Resolved - This issue has been solved, our ticketing system provider is now online.
Sep 9, 13:11 UTC
Update - Our monitoring systems are still available, and we are responding to alerts. Please join us on Slack via https://chat.platform.sh/ if you have an urgent support request.
Sep 9, 12:23 UTC
Update - Our ticketing provider is still working on this issue. Please join us on Slack via https://chat.platform.sh/ if you have an urgent support request.
Sep 9, 12:22 UTC
Identified - Our monitoring has detected serious issues with our ticketing infrastructure provider which affect all customer created tickets. Our operations team has been notified, and they are investigating the issue with our provider.

We will update you as soon as we have further information.
Sep 9, 11:56 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 03:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 UTC
Scheduled - We will be performing maintenance in the Europe (France) (fr-1.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 7, 00:48 UTC
Sep 8, 2020
Postmortem - Read details
Sep 11, 09:43 UTC
Resolved - This incident has been resolved.
Sep 8, 15:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 14:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 8, 14:18 UTC
Investigating - We have detected an issue affecting service on the Dedicated Infrastructure. We are currently working to restore service.
This issue affects multiple production sites as well as staging environments. Access to your site may be affected.

We will update you as soon as we have further information.
Sep 8, 14:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 8, 02:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 20:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in Europe (West 2) (eu-2.platform.sh) region. The Object Storage Devices that runs the region will be upgraded. All projects and environments will continue to function during the maintenance; however, at one point, you may experience slower performance. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 7, 01:17 UTC
Sep 7, 2020
Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.