Platform.sh
All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

You can also follow status updates via our Twitter account: https://twitter.com/platformsh_ops.

Europe (West)   ? Operational
Germany (Sovereign Cloud)   ? Operational
Netherlands   ? Operational
USA (East)   ? Operational
Australia   ? Operational
Enterprise   ? Operational
Accounts ? Operational
User accounting   Operational
Provisioning   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - The us.platform.sh region's orchestration software has fully restarted. Deployments should function normally now.
Apr 18, 04:44 UTC
Update - Performance is not yet back to optimum levels.
Apr 18, 04:15 UTC
Monitoring - All should now be working correctly.
Apr 18, 03:44 UTC
Update - Data is being resynchronised across servers. This is the final recovery step
Apr 18, 03:26 UTC
Update - Deployments and crons are failing currently. Fix ETA within 15 minutes.
Apr 18, 03:08 UTC
Identified - Access problems with region.
Apr 18, 03:05 UTC
Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018
Resolved - This incident has been resolved.
Apr 11, 22:54 UTC
Update - All sites are back and the region is running normally.
Apr 11, 21:50 UTC
Monitoring - Project recovery and deployment remains ongoing and is being monitored.
Apr 11, 21:07 UTC
Investigating - Some projects have been restored to full operation, but others are still experiencing issues.
Apr 11, 19:28 UTC
Update - Our operations team is continuing to work on a solution to this incident. We will continue to update as we resolve the problem.
Apr 11, 19:25 UTC
Update - Our operations team is continuing to work on a solution to this incident. We will continue to update as we resolve the problem.
Apr 11, 18:50 UTC
Identified - Our operations team has identified the cause of the issue. We are working on a fix to the problem and will keep you updated as this progresses.
Apr 11, 18:24 UTC
Update - Our operations team continues to investigate the issue. We will update you as soon as we have further information.
Apr 11, 18:01 UTC
Update - Our operations team is continuing to investigate the issue. We will update you as soon as we have further information.
Apr 11, 17:41 UTC
Update - Our operations team is continuing to investigate the issue. We will update you as soon as we have further information.
Apr 11, 17:21 UTC
Update - Our monitoring has detected elevated error rates within our internal APIs; This may affect a small number of production sites as well as some development environments. Our operations team has been notified and is currently investigating the issue. We will update you as soon as we have further information.
Apr 11, 17:01 UTC
Investigating - Our monitoring has detected elevated error rates within our internal APIs; This affects multiple production sites as well as development environments. You may not be able to access your site nor the project UI. Our operations team has been notified and is currently investigating the issue. We will update you as soon as we have further information.
Apr 11, 16:39 UTC
Resolved - The incident is over
Apr 11, 15:25 UTC
Monitoring - Our engineers have found a solution and we are now monitoring sites to ensure that the fix has worked.
Apr 11, 15:15 UTC
Update - The incident within our internal APIs is still ongoing, our engineers have identified a possible cause and are investigating mitigations. We will update you as soon as we have confirmed the diagnosis and validated the mitigation method
Apr 11, 14:55 UTC
Update - The incident within our internal APIs is still ongoing, our engineers continue to investigate a possible cause and mitigations. We will update you as soon as we have confirmed the diagnosis and validated the mitigation method
Apr 11, 14:35 UTC
Update - The incident within our internal APIs is still ongoing, our engineers are investigating a possible cause and mitigations. We will update you as soon as we have confirmed the diagnosis and validated the mitigation method
Apr 11, 14:15 UTC
Investigating - Our monitoring has detected elevated error rates within our internal APIs; This affects multiple production sites as well as development environments. You may not be able to access your site nor the project UI. Our operations team has been notified and is currently investigating the issue. We will update you as soon as we have further information.
Apr 11, 13:53 UTC
Apr 10, 2018
Resolved - This incident has been resolved.
Apr 10, 07:57 UTC
Identified - Email is again functional for Enterprise customers, however deliverability is still degraded. We will provide further updates as we get information.
Apr 9, 21:36 UTC
Investigating - Outgoing email is currently unavailable for Enterprise customers using our legacy SES outbound email. We are investigating and working to restore service.
Apr 9, 19:23 UTC
Apr 8, 2018

No incidents reported.