Platform.sh Status

Platform.sh

All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can visit this page whenever you have a question about the service status of our regions and systems.

You can also click on the “Subscribe to updates” button above to receive instant notifications on changes in our service status.

As always, if you experience any issues with Platform.sh, please join us in Slack at https://chat.platform.sh or open a ticket through https://support.platform.sh

Australia (au.platform.sh) Operational

Australia East (au-2.platform.sh) Operational

Canada (ca-1.platform.sh) Operational

Europe (France) (fr-1.platform.sh) Operational

Europe (France 3) (fr-3.platform.sh) Operational

Europe (France 4) (fr-4.platform.sh) Operational

Europe (Germany) (de-2.platform.sh) Operational

Europe (Switzerland) (ch-1.platform.sh) Operational

Europe (West) (eu.platform.sh) Operational

Europe (West 2) (eu-2.platform.sh) Operational

Europe (West 4) (eu-4.platform.sh) Operational

Europe (North 1) (eu-5.platform.sh) Operational

United Kingdom (uk-1.platform.sh) Operational

USA (East) (us.platform.sh) Operational

USA-2 (East 2) (us-2.platform.sh) Operational

USA-3 (West 2) (us-3.platform.sh) Operational

USA-4 (East 1) (us-4.platform.sh) Operational

Dedicated Enterprise Operational

Accounts Operational

Console Operational

User accounting Operational

Provisioning Operational

Billing Operational

Blackfire Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Routine Maintenance in Europe (France 4) (fr-4.platform.sh) Nov 29, 2023 19:00 - Nov 30, 2023 01:00 UTC

We will be performing maintenance in the Europe (France 4) (fr-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 22, 2023 - 14:26 UTC

Routine Maintenance in Europe (North 1) (eu-5.platform.sh) Nov 29, 2023 23:00 - Nov 30, 2023 04:00 UTC

We will be performing maintenance in the Europe (North 1) (eu-5.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 22, 2023 - 14:25 UTC

Routine Maintenance in USA-2 (East 2) (us-2.platform.sh) Nov 30, 2023 10:00-11:00 UTC

Platform.sh has scheduled a maintenance window in the USA-2 (East 2) (us-2.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 28, 2023 - 10:42 UTC

Routine Maintenance in Europe (West) (eu.platform.sh) Nov 30, 2023 19:00 - Dec 1, 2023 01:00 UTC

We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 28, 2023 - 16:07 UTC

Routine Maintenance in United Kingdom (uk-1.platform.sh) Nov 30, 2023 19:00 - Dec 1, 2023 01:00 UTC

We will be performing maintenance in the United Kingdom (uk-1.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 22, 2023 - 14:28 UTC

Routine Maintenance in Europe (France) (fr-1.platform.sh) Nov 30, 2023 23:00 - Dec 1, 2023 04:00 UTC

We will be performing maintenance in the Europe (France) (fr-1.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 22, 2023 - 14:27 UTC

Past Incidents

Nov 29, 2023

Partial Outage On UK-1 Region

Resolved - We experienced a brief, partial outage of the UK-1 region. While we were investigating and preparing public updates, the outage was resolved by our operations team.

WHAT HAPPENED

A gateway in the UK-1 region experienced an internal issue that required a restart. We utilize 3 gateways in the region, and the other two were healthy and serving traffic during this time. However, requests that were attempting to utilize the gateway with issues would have failed.

CUSTOMER IMPACT

Some requests to sites in the UK-1 region would have experienced intermittent outages for approximately 10-15 minutes.

WHAT WAS DONE TO RESOLVE THE INCIDENT

The gateway was restarted to clear the immediate issue, and our engineering team will follow up to find a root cause.
Nov 29, 16:30 UTC

Routine Maintenance in Europe (France 3) (fr-3.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 29, 07:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 19:00 UTC

Scheduled - We will be performing maintenance in the Europe (France 3) (fr-3.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 22, 14:24 UTC

Routine Maintenance in Europe (West 4) (eu-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 29, 01:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 22, 14:23 UTC

Nov 28, 2023

Routine Maintenance in Europe (Germany) (de-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 28, 04:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 23:00 UTC

Scheduled - We will be performing maintenance in the Europe (Germany) (de-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 22, 14:21 UTC

Nov 27, 2023

Partial Outage on us-2.platform.sh

Postmortem - Read details
Nov 27, 10:43 UTC

Resolved - Services have been fully operational for the past 45 minutes, and are working as expected.
Nov 27, 09:44 UTC

Monitoring - We have detected an issue affecting service on the us-2 region. Our operations team has quickly restored service. Projects on this region may have experienced TLS certificate issues.
Nov 27, 08:57 UTC

Nov 26, 2023

Partial Outage on us-2

Postmortem - Read details
Nov 26, 10:04 UTC

Resolved - This incident has been resolved.
Nov 26, 10:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 09:03 UTC

Investigating - We have detected an issue affecting service on the us-2 region. Our Operations team is currently working to restore service. Projects on this region may experience TLS certificate issues.
We will update you as soon as we have further information.
Nov 26, 08:54 UTC

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Routine Maintenance in Europe (West) (eu.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 24, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:03 UTC

Scheduled - We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 17, 18:32 UTC

Nov 23, 2023

Routine Maintenance in USA-4 (East 1) (us-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 23, 09:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:00 UTC

Scheduled - We will be performing maintenance in the USA-4 (East 1) (us-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 17, 18:16 UTC

Routine Maintenance in USA-3 (West 2) (us-3.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 23, 09:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 04:00 UTC

Scheduled - We will be performing maintenance in the USA-3 (West 2) (us-3.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 17, 18:19 UTC

Routine Maintenance in Europe (West 2) (eu-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 19:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 17, 18:28 UTC

Routine Maintenance in USA (East) (us.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 23, 05:45 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 23, 05:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:00 UTC

Scheduled - Platform.sh has scheduled a maintenance window in the USA (East) (us.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 20, 13:11 UTC

Nov 22, 2023

Partial Outage on FR-4

Postmortem - Read details
Nov 22, 17:57 UTC

Resolved - This incident has been resolved.
Nov 22, 17:51 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 16:30 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 22, 15:59 UTC

Investigating - We have detected an issue affecting service on the FR-4 regions. Our Operations team has been notified and is currently working to restore service. Projects in affected regions may experience timeouts or performance issues on their site.

We will update you as soon as we have further information.
Nov 22, 15:29 UTC

Routine Maintenance in USA (East) (us.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 22, 06:44 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 22, 06:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:00 UTC

Scheduled - We will be performing maintenance in the USA (East) (us.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 17, 18:12 UTC

Routine Maintenance in USA-2 (East 2) (us-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 22, 06:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:00 UTC

Scheduled - We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 17, 18:08 UTC

Nov 21, 2023

CLI, API, Console UI and SSH access experiencing degraded performance on DE 2

Postmortem - Read details
Nov 21, 22:42 UTC

Resolved - This incident has been resolved.
Nov 21, 22:39 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 21:48 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 21, 21:26 UTC

Investigating - We have detected degraded performance impacting CLI, Console UI, and SSH access on DE-2 projects. We are actively investigating, and working to restore service.

Please note that traffic to live sites is not impacted. Production sites are fully online and serving requests.

We will update you as soon as we have further information.
Nov 21, 21:11 UTC

Routine Maintenance in EMEA Regions (DE-2, EU, EU-2, EU-4, EU-5, FR-1, FR-4, and UK-1)

Completed - The scheduled maintenance has been completed.
Nov 21, 20:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 19:02 UTC

Scheduled - We will be performing maintenance in the EMEA Regions (DE-2, EU, EU-2, EU-4, EU-5, FR-1, FR-4, and UK-1) to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 17, 16:26 UTC

Routine Maintenance in Australia (au.platform.sh) and Australia East (au-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 21, 15:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 13:01 UTC

Scheduled - We will be performing maintenance in the Australia (au.platform.sh) and Australia East (au-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 17, 16:12 UTC

Routine Maintenance in North America Regions (CA-1, US, US-2, US-3, US-4)

Completed - The scheduled maintenance has been completed.
Nov 21, 07:07 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 21, 06:44 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 21, 06:26 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 21, 06:02 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 21, 05:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:00 UTC

Scheduled - We will be performing maintenance in the North America Regions (CA-1, US, US-2, US-3, US-4) to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 17, 16:18 UTC

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

Nov 15, 2023

Partial Outage on de-2.platform.sh

Postmortem - Read details
Nov 15, 14:32 UTC

Resolved - Services have been fully operational for the last 3 hours. This incident is resolved.
Nov 15, 13:09 UTC

Monitoring - We have fully recovered the availability of all services. All affected environments should now be working as expected. We're monitoring the situation closely.
Nov 15, 09:47 UTC

Update - Data reallocation is still ongoing, affecting some environments. Affected environments can experience reduce input/output performance.
Nov 15, 07:57 UTC

Update - We are continuing to monitor the data reallocation process. Changes have been implemented to reduce the performance impact of the ongoing procedures, but the region will continue experiencing degraded performance until this is complete. We currently estimate that the ongoing process may still take a number of hours to complete fully.
Nov 15, 05:18 UTC

Identified - Routine Ceph OSDs being added into the region is currently resulting in an elevated level of Input/Output (IO) and now throttling above normal levels.
Nov 15, 04:24 UTC

Investigating - We have detected an issue affecting service on the de-2.platform.sh region. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience degraded performance.
We will update you as soon as we have further information.
Nov 15, 04:17 UTC

Routine Maintenance in Europe (France 3) (fr-3.platform.sh)

Completed - The scheduled maintenance has been completed.
Nov 15, 00:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:00 UTC