Platform.sh
All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

You can also follow status updates via our Twitter account: https://twitter.com/platformsh_ops.

Australia   ? Operational
Canada   Operational
Europe (West)   ? Operational
Europe (West 2)   ? Operational
Europe (France)   ? Operational
Germany (Sovereign Cloud)   ? Operational
Netherlands   ? Operational
USA (East)   ? Operational
USA (East 2)   ? Operational
Germany 2   Operational
Enterprise   ? Operational
Accounts ? Operational
User accounting   Operational
Provisioning   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Europe (West 2) Nov 21, 19:00-23:00 UTC
We will be doing maintenance in Europe (West 2) (eu-2.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Posted on Nov 20, 16:26 UTC
Maintenance in Germany Nov 21, 20:00 - Nov 22, 00:00 UTC
We will be doing maintenance in Germany (de-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Posted on Nov 20, 16:28 UTC
Maintenance in Europe (France) Nov 21, 21:00 - Nov 22, 01:00 UTC
We will be doing maintenance in Europe (France) (fr-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Posted on Nov 20, 16:29 UTC
Maintenance in Canada Nov 22, 08:00-12:00 UTC
We will be doing maintenance in Canada (ca-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Posted on Nov 20, 16:57 UTC
Maintenance in USA (East 2) Nov 22, 09:00-13:00 UTC
We will be doing maintenance in USA (East 2) (us-2.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Posted on Nov 20, 16:58 UTC
Past Incidents
Nov 21, 2018

No incidents reported today.

Nov 20, 2018
EU-2 Orchestration system
Resolved - This incident has been resolved.
Nov 20, 03:16 UTC
Update - We are continuing to monitor services in the EU-2 region. Please open a support ticket if you are still experiencing troubles.
Nov 20, 02:48 UTC
Monitoring - All services have been restored. If your site is not back up, please redeploy or create a support ticket.
Nov 20, 02:11 UTC
Identified - Services are recovering
Nov 20, 01:55 UTC
Investigating - We are currently investigating an outage with the Orchestration system on Platform EU-2 region.
Live and dev sites are affected.
Nov 20, 01:45 UTC
Nov 19, 2018

No incidents reported.

Nov 18, 2018
Partial Outage on EU-2
Resolved - This incident is resolved. All services are operating normally.
Nov 18, 19:09 UTC
Monitoring - We have recovered services for EU-2 and are monitoring its status.
Nov 18, 18:02 UTC
Identified - We have identified the cause of the outage and are recovering services.
Nov 18, 17:45 UTC
Investigating - We are currently investigating an outage affecting a small number of sites in the EU-2 region.
Nov 18, 17:25 UTC
Nov 17, 2018

No incidents reported.

Nov 16, 2018
Maintenance in USA (East 2)
Completed - The scheduled maintenance has been completed.
Nov 16, 13:41 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 16, 13:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 09:01 UTC
Scheduled - We will be doing maintenance in USA (East 2) (us-2.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Nov 15, 19:09 UTC
Maintenance in Canada
Completed - The scheduled maintenance has been completed.
Nov 16, 12:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 04:00 UTC
Scheduled - We will be doing maintenance in Canada (ca-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Nov 15, 18:45 UTC
Maintenance in Europe (France)
Completed - The scheduled maintenance has been completed.
Nov 16, 01:02 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 16, 00:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 UTC
Scheduled - We will be doing maintenance in the France region (fr-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Nov 14, 18:12 UTC
Nov 15, 2018
Maintenance in Germany
Completed - The scheduled maintenance has been completed.
Nov 15, 23:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 UTC
Scheduled - We will be doing maintenance in the Germany (de-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Nov 14, 18:11 UTC
Maintenance in Europe
Completed - The scheduled maintenance has been completed.
Nov 15, 23:31 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 15, 23:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 19:00 UTC
Scheduled - We will be doing maintenance in Europe (eu-2.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Nov 14, 18:03 UTC
Full outage on EU Region
Resolved - 1721 UTC This incident is now resolved. All services are operating nominally.
Nov 15, 17:21 UTC
Monitoring - 1611 UTC The edge layer has been restored and all services should be back to normal.
Nov 15, 16:12 UTC
Update - 1608 UTC During an update on the edge layer to replace the development environments' TLS certificates, a kernel bug was encountered that prevented an automated restart. We're working on bringing back the edge layer.
Nov 15, 16:08 UTC
Identified - 1605 UTC Operations has identified the issue and is in process of restoring service.
Nov 15, 16:05 UTC
Investigating - We have identified an issue on the EU Region that is affecting all live sites, deployments and UI access. We are working to resolve this issue.
Nov 15, 16:04 UTC
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

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