Platform.sh Status

Platform.sh

All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

Australia Operational

Canada Operational

Europe (France) Operational

Europe (France 2) Operational

Europe (Germany) Operational

Europe (West) Operational

Europe (West 2) Operational

Europe (West 4) Operational

United Kingdom Operational

USA (East) Operational

USA-2 (East 2) Operational

USA-3 (West 2) Operational

Dedicated Enterprise Operational

Accounts Operational

Console Operational

User accounting Operational

Provisioning Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Routine Maintenance in North America Aug 10, 05:00-07:00 UTC

We will be performing a routine maintenance in North America (NA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Aug 5, 01:53 UTC

Routine Maintenance in APAC Aug 10, 14:00-15:00 UTC

We will be performing a routine maintenance in Asia-Pacific (APAC) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Aug 5, 01:55 UTC

Routine Maintenance in EMEA Aug 10, 19:00-21:00 UTC

We will be performing a routine maintenance in Europe, the Middle East and Africa (EMEA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Aug 5, 01:56 UTC

Past Incidents

Aug 8, 2020

No incidents reported today.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

Partial outage on EU-2.platform.sh

Resolved - This incident has been resolved.
Aug 6, 00:45 UTC

Update - A fix has been implemented, and we are monitoring the results.
Aug 5, 13:13 UTC

Monitoring - We have corrected all stuck snapshot processes. Please create a ticket if you are experiencing any further issues with environments in this region.
Aug 5, 09:20 UTC

Update - Some sites are reporting as stuck due to in progress snapshots.
We are working to clear these blocked processes as quickly as possible.
Aug 5, 08:27 UTC

Identified - We are continuing to work on this issue.
Aug 5, 05:27 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 03:46 UTC

Identified - The issue has been identified and we are actively monitoring.
Aug 5, 01:21 UTC

Update - We are continuing to investigate this issue.
Aug 5, 01:16 UTC

Investigating - We have detected an issue affecting service on the EU-2.platform.sh region. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience brief outages.
This issue affects production and development environments.
We will update you as soon as we have further information.
Aug 5, 00:56 UTC

Aug 5, 2020

Aug 4, 2020

Partial outage on EU-2.platform.sh

Resolved - This incident has been resolved.
Aug 4, 07:49 UTC

Update - All sites are back in service, and everything remains stable.
We are continuing to monitor performance.
Aug 4, 04:41 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 04:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Aug 4, 03:49 UTC

Investigating - We have detected an issue affecting service on the eu-2.platform.sh region. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience brief outages (
This issue affects production and development environments.
We will update you as soon as we have further information.
Aug 4, 03:36 UTC

Aug 3, 2020

Maintenance in Australia

Completed - The scheduled maintenance has been completed.
Aug 3, 14:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 14:00 UTC

Scheduled - We will be performing maintenance in the Australia region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Jul 29, 23:49 UTC

Maintenance in USA (East 2)

Completed - The scheduled maintenance has been completed.
Aug 3, 09:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 05:00 UTC

Scheduled - We will be performing maintenance in the USA (East 2), us-2.platform.sh, region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Jul 29, 23:48 UTC

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

Maintenance in USA (East 2)

Completed - The scheduled maintenance has been completed.
Jul 31, 08:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 06:00 UTC

Jul 30, 2020

Maintenance in Europe (West 4)

Completed - The scheduled maintenance has been completed.
Jul 30, 20:49 UTC

Verifying - Verification is currently underway for the maintenance items.
Jul 30, 20:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 4), eu-4.platform.sh, region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Jul 29, 09:27 UTC

Maintenance in Europe (West 2)

Completed - The scheduled maintenance has been completed.
Jul 30, 20:07 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 30, 20:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 19:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 2), eu-2.platform.sh, region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Jul 29, 09:07 UTC

Maintenance in USA (East 2)

Completed - The scheduled maintenance has been completed.
Jul 30, 12:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 05:01 UTC

Jul 29, 2020

No incidents reported.

Jul 28, 2020

E-mail delivery issues

Resolved - This incident has been resolved.
Jul 28, 22:25 UTC

Monitoring - The 3rd party email service has implemented a fix which recovered all of their impacted services.

Email deliverability should be working again across all regions, on both Standard and Enterprise projects. We are currently monitoring.
Jul 28, 19:47 UTC

Identified - The 3rd party email service is sending mail again, although a backlog exists. API errors from the 3rd party service are still occurring at a higher volume.

Their latest updates are available from the Sendgrid incident page: https://status.sendgrid.com/incidents/c2k6nqpr9t7p
Jul 28, 18:27 UTC

Update - The 3rd party email service is continuing to see mail and stat delays. Mail is being accepted but could be stuck in queue. API errors are still occurring at a higher volume.

Their latest updates are available from the Sendgrid incident page: https://status.sendgrid.com/incidents/c2k6nqpr9t7p
Jul 28, 16:52 UTC

Update - The 3rd party email service is continuing to experience issues.

Their latest updates are available from the Sendgrid incident page: https://status.sendgrid.com/incidents/c2k6nqpr9t7p
Jul 28, 15:26 UTC

Investigating - The 3rd party service we use to deliver email is currently experiencing issues. This impacts delivery of mail on all regions, both Standard and Enterprise services.
For more updated information as it becomes available, please refer to Sendgrid's incident page https://status.sendgrid.com/incidents/c2k6nqpr9t7p
Jul 28, 13:55 UTC

Maintenance in Europe (West)

Completed - The scheduled maintenance has been completed.
Jul 28, 22:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 UTC

Scheduled - Platform.sh has scheduled a maintenance window in Europe (West), eu.platform.sh, region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jul 27, 01:53 UTC

Maintenance in USA (East 2)

Completed - The scheduled maintenance has been completed.
Jul 28, 06:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:01 UTC

Scheduled - Platform.sh has scheduled a maintenance window in USA (East 2) region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jul 28, 02:35 UTC

Maintenance in USA (West 2)

Completed - The scheduled maintenance has been completed.
Jul 28, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:00 UTC

Scheduled - Platform.sh has scheduled a maintenance window in USA (West 2) region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jul 28, 02:19 UTC

Jul 27, 2020

Maintenance in Asia-Pacific

Completed - The scheduled maintenance has been completed.
Jul 27, 22:20 UTC

Update - Schedule maintenance completed.
Jul 27, 20:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 18:00 UTC

Scheduled - We will be performing maintenance in the Asia-Pacific region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Jul 22, 23:10 UTC

Maintenance in Europe

Completed - The scheduled maintenance has been completed.
Jul 27, 22:17 UTC

Update - Scheduled maintenance completed.
Jul 27, 20:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 19:01 UTC

Scheduled - We will be performing maintenance in the Europe regions to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Jul 22, 23:11 UTC

Maintenance in North America

Completed - The scheduled maintenance has been completed.
Jul 27, 06:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 05:00 UTC

Scheduled - We will be performing maintenance in the North America region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Jul 22, 23:09 UTC

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.