Platform.sh
All Systems Operational

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Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

You can also follow status updates via our Twitter account: https://twitter.com/platformsh_ops.

Europe (West)   ? Operational
Germany (Sovereign Cloud)   ? Operational
Netherlands   ? Operational
USA (East)   ? Operational
Australia   ? Operational
Enterprise   ? Operational
Accounts ? Operational
User accounting   Operational
Provisioning   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018

No incidents reported.

Feb 21, 2018
Resolved - All affected EU West projects should be back online at this time.
Feb 21, 19:08 UTC
Monitoring - Some projects may be affected by a partial outage in our EU West Region. We are in the process of fixing the issue and bringing those affected back online.
Feb 21, 18:42 UTC
Feb 20, 2018
Resolved - All gateways are back online and working normally.
Feb 20, 18:05 UTC
Update - We are still monitoring the region.
Feb 20, 14:59 UTC
Update - The issue affected only outgoing traffic and availability was not compromised.
It affected 2/3 of the region.
Feb 20, 14:58 UTC
Monitoring - The majority of sites should now be working normally.
Feb 20, 14:46 UTC
Investigating - We are investigating network issues in the de-1 (Azure Germany) region.
Feb 20, 14:26 UTC
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Resolved - All sites and project UIs in the region are recovered and region has returned back to normal operation.
Feb 15, 11:54 UTC
Update - The majority of sites should now be working normally.
Feb 15, 05:54 UTC
Monitoring - Sites are starting to come back online.
Feb 15, 05:34 UTC
Identified - problem identified, fix being implemented
Feb 15, 03:56 UTC
Investigating - We are investigating an incident on AU region.
Feb 15, 02:13 UTC
Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - Scheduled EU region maintenance has been completed. A restart of our edge proxy software stalled because of a kernel deadlock. Rebooting the corresponding host resolved the problem. We apologize for the inconvenience.
Feb 13, 20:45 UTC
Monitoring - Routine maintenance on the EU region is taking longer than anticipated. Some services are taking longer to restart than usual. We are investigating.
Feb 13, 20:39 UTC
Feb 12, 2018
Postmortem - Read details
Feb 21, 15:04 UTC
Resolved - This incident has been resolved.
Feb 12, 21:42 UTC
Investigating - The last update didn't fix the performance issue. Investigation is still under-going.
Feb 12, 11:48 UTC
Monitoring - The orchestration layer is requiring more computing resources to function normally. The operation team has applied changes to the configuration
Feb 12, 10:35 UTC
Update - The team is still finding the root cause of the performance issue in the coordination layer. We are not able to offer any ETA at the moment until the cause is identified.
Feb 12, 10:04 UTC
Investigating - The operation team confirmed that there's slowness in deployment and the orchestration system.
They're looking into the cause of the performance issue.
Feb 12, 09:04 UTC
Feb 11, 2018
Resolved - The de-1 region has returned to normal operation.
Feb 11, 12:55 UTC
Monitoring - Sites and project UIs are returning to normal operation. We are continuing to monitor the situation.
Feb 11, 11:56 UTC
Investigating - Our engineers are investigating.
Feb 11, 10:52 UTC
Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.