Platform.sh
Degraded Performance in OVH-FR-2
Investigating - The operations and engineering team is currently working on resolving an issue on the OVH-FR2 region. Projects on affected regions may experience downtime and slow response times.
Apr 23, 00:56 UTC

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Welcome to the Platform.sh status page. You can visit this page whenever you have a question about the service status of our regions and systems.

You can also click on the “Subscribe to updates” button above to receive instant notifications on changes in our service status.

As always, if you experience any issues with Platform.sh, please join us in Slack at https://chat.platform.sh or open a ticket through https://support.platform.sh

Australia (au.platform.sh) ? Operational
Canada (ca-1.platform.sh) ? Operational
Europe (France) (fr-1.platform.sh) ? Operational
Europe (France 2) (ovh-fr-2.platform.sh) ? Degraded Performance
Europe (France 3) (fr-3.platform.sh) ? Operational
Europe (France 4) (fr-4.platform.sh) ? Operational
Europe (Germany) (de-2.platform.sh) ? Operational
Europe (West) (eu.platform.sh) ? Operational
Europe (West 2) (eu-2.platform.sh) ? Operational
Europe (West 4) (eu-4.platform.sh) ? Operational
Europe (North 1) (eu-5.platform.sh) ? Operational
United Kingdom (uk-1.platform.sh) ? Operational
USA (East) (us.platform.sh) ? Operational
USA-2 (East 2) (us-2.platform.sh) ? Operational
USA-3 (West 2) (us-3.platform.sh) ? Operational
USA-4 (East 1) (us-4.platform.sh) ? Operational
Dedicated Enterprise ? Operational
Accounts ? Operational
Console ? Operational
User accounting Operational
Provisioning Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine Maintenance in North America (CA-1, US, US-2, US-3, US-4) Apr 26, 05:00-09:00 UTC
We will be performing a routine maintenance in North America (CA-1, US, US-2, US-3, US-4) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center.  You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Apr 22, 23:19 UTC
Routine Maintenance in Australia (au.platform.sh) Apr 26, 14:00-15:00 UTC
We will be performing a routine maintenance in Australia (au.platform.sh) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center.   You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Apr 22, 23:20 UTC
Routine Maintenance in EMEA (FR-1, OVH-FR-2, FR-3, FR-4, DE-2, EU-4, EU, EU-2, UK-1) Apr 26, 19:00-21:00 UTC
We will be performing a routine maintenance in Europe, the Middle East and Africa (FR-1, OVH-FR-2, FR-3, FR-4, DE-2, EU-4, EU, EU-2, UK-1) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center.   You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Apr 22, 23:23 UTC
Past Incidents
Apr 23, 2021

Unresolved incident: Degraded Performance in OVH-FR-2.

Apr 22, 2021
Maintenance in USA (US, US-2, US-4)
Completed - The scheduled maintenance has been completed.
Apr 22, 07:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:02 UTC
Scheduled - We will be performing maintenance in the (US, US-2, US-4) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Apr 22, 01:39 UTC
Maintenance in Europe (EU, EU-2, EU-4, FR-1)
Completed - The scheduled maintenance has been completed.
Apr 22, 01:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:48 UTC
Scheduled - We will be performing maintenance in the Europe (EU, EU-2, EU-4, FR-1) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Apr 22, 00:47 UTC
Apr 21, 2021

No incidents reported.

Apr 20, 2021
Maintenance in USA (East) (us.platform.sh)
Completed - The scheduled maintenance has been completed.
Apr 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 08:01 UTC
Scheduled - Platform.sh has scheduled a maintenance window in USA (East) (us.platform.sh) region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.



If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Apr 19, 14:57 UTC
Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Maintenance in USA-2 (East 2) (us-2.platform.sh)
Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 05:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in USA-2 (East 2) (us-2.platform.sh)
region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.



If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Apr 14, 16:56 UTC
Apr 15, 2021
Partial Outage on USA-2 (East 2)
Postmortem - Read details
Apr 16, 17:13 UTC
Resolved - This incident has been resolved.
Apr 15, 21:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 20:48 UTC
Investigating - We have detected an issue affecting service on the USA-2 (East 2) regions. Our Operations team has been notified and is currently working to restore service.

Projects on affected regions may experience timeouts or slow response times. Dedicated Cluster environments are not affected by this issue.

We will update you as soon as we have further information.
Apr 15, 20:03 UTC
Outage on us-2.platform.sh
Postmortem - Read details
Apr 21, 23:53 UTC
Resolved - This incident has been resolved.
Apr 15, 09:48 UTC
Monitoring - The corrective actions are completed and most projects have recovered. We're monitoring the issue closely to ensure everything is working as expected.
Apr 15, 09:03 UTC
Update - The corrective actions are still ongoing. Some projects have recovered and are working as expected.
Apr 15, 08:43 UTC
Update - The corrective actions to restore the services availability are still in progress.
Apr 15, 07:58 UTC
Identified - We have detected an issue affecting service on the us-2.platform.sh region. We are currently working to restore service.
This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.
This outage does not affect Dedicated Enterprise Clusters.
Our operations and engineering teams are currently working to resolve this outage.
Apr 15, 07:15 UTC
Partial Outage on US-2
Resolved - At Approximately 0515 UTC The operations team detected an issue affecting service on the US-2 regions. Our Operations and engineering teams were notified and restored services by 0545 UTC.

If you experience any further issues please contact the support team at https://platform.sh/support
Apr 15, 05:00 UTC
Apr 14, 2021

No incidents reported.

Apr 13, 2021
Maintenance in Europe (West 4) (eu-4.platform.sh)
Completed - The scheduled maintenance has been completed.
Apr 13, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in Europe (West 4) (eu-4.platform.sh) region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.



If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Apr 12, 22:50 UTC
Partial Outage in OVH-FR-2
Resolved - We have identified the issue as a networking malfunction from the underlying provider, and implemented a fix on the region.
The issue will be investigated further to ensure that it does not happen agein.
Apr 13, 13:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 13:05 UTC
Identified - We have identified the issue as a networking malfunction from the underlying provider and implemented a fix. We will investigate further to ensure the issue does not resurface.
Apr 13, 13:05 UTC
Investigating - We have detected an issue affecting service on the FR2 region. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience downtime and slow response times.
Apr 13, 10:25 UTC
Degraded Performance on us-2.platform.sh
Resolved - This incident has been resolved.
Apr 13, 08:42 UTC
Monitoring - The operations and engineering teams have completed work on the region. If you experience any further issues please contact the support team. https://platform.sh/support
Apr 13, 06:56 UTC
Update - The operations and engineering team is currently working on resolving an issue on the US-2 region. Some projects on the affected region may experience a short downtime (Less than 1 minute).
Apr 13, 05:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 13, 05:12 UTC
Maintenance in United Kingdom (uk-1.platform.sh)
Completed - The scheduled maintenance has been completed.
Apr 13, 00:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:11 UTC
Scheduled - We will be performing maintenance in the United Kingdom (uk-1.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Apr 12, 23:10 UTC
Apr 12, 2021
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
OVH FR2 storage issue causing outages and lack of access to the console
Postmortem - Read details
Apr 14, 14:52 UTC
Resolved - This incident has been resolved.
Apr 9, 12:14 UTC
Monitoring - All affected environments are back on line and we are currently monitoring.
Apr 9, 11:07 UTC
Investigating - Our operations team are currently recovering the affected environments as the underlying issue has been resolved and being monitored.
Apr 9, 10:23 UTC
Update - We are continuing to work on a fix for this issue.
Apr 9, 08:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 07:59 UTC
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