Platform.sh
All Systems Operational

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Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

You can also follow status updates via our Twitter account: https://twitter.com/platformsh_ops.

Australia   ? Operational
Canada   Operational
Europe (West)   ? Operational
Europe (West 2)   ? Operational
Europe (France)   ? Operational
Germany (Sovereign Cloud)   ? Operational
Netherlands   ? Operational
USA (East)   ? Operational
USA (East 2)   ? Operational
Enterprise   ? Operational
Accounts ? Operational
User accounting   Operational
Provisioning   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Australia Oct 19, 14:00-17:00 UTC
Update - We are postponing this maintenance to Oct 19, 14:00 UTC.
Oct 18, 13:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 21:54 UTC
Scheduled - We will be doing maintenance in the Australia (au.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 16, 21:54 UTC
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018
Urgent maintenance in Europe (West) region
Resolved - This incident has been resolved.
Oct 18, 18:20 UTC
Identified - We are performing urgent maintenance in the Europe West (eu-2.platform.sh) region in order to address issues affecting builds. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 18, 15:59 UTC
Urgent Maintenance in Europe (France) Region
Resolved - This incident has been resolved.
Oct 18, 17:45 UTC
Investigating - We are performing urgent maintenance in the Europe (France) region in order to address issues affecting builds. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 18, 16:40 UTC
Urgent Maintenance in Germany (Sovereign Cloud) Region
Resolved - This incident has been resolved.
Oct 18, 17:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 16:50 UTC
Investigating - We are performing urgent maintenance in the Germany (de-1.platform.sh) region in order to address issues affecting builds. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 18, 15:34 UTC
Urgent maintenance in Canada Region
Resolved - Maintenance finished, all systems are up and running.
Oct 18, 17:15 UTC
Identified - We are peforming urgent maintenance on Canada region in order to address issues affecting builds. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 18, 15:50 UTC
Urgent Maintenance in USA (East-2) Region
Resolved - This incident has been resolved.
Oct 18, 16:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 16:13 UTC
Identified - We are performing urgent maintenance in the USA (us-2.platform.sh) region in order to address issues affecting builds. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 18, 15:35 UTC
Oct 17, 2018
Maintenance in Europe (West)
Completed - The scheduled maintenance has been completed.
Oct 17, 22:05 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 17, 21:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 UTC
Scheduled - We will be doing maintenance in Europe (eu-2.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 16, 21:50 UTC
[Scheduled] Maintenance in USA (East 2) region
Completed - The scheduled maintenance has been completed.
Oct 17, 10:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:29 UTC
Scheduled - We will be doing maintenance in USA (East 2 / `us-2.platform.sh`) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time up to 5 minutes. Also, integration's and webhook's might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 17, 07:53 UTC
Maintenance in Canada Region
Completed - The scheduled maintenance has been completed.
Oct 17, 10:53 UTC
Update - The scheduled maintenance has been completed.
Oct 17, 10:52 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 09:29 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:29 UTC
Scheduled - We will be doing maintenance in Canada region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time up to 5 minutes. Also, integration's and webhook's might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 17, 08:00 UTC
Maintenance in Europe (France)
Completed - The scheduled maintenance has been completed.
Oct 17, 00:02 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 16, 23:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 UTC
Scheduled - We will be doing maintenance in the France (fr-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 16, 17:59 UTC
Oct 16, 2018
Maintenance in Germany (Sovereign Cloud)
Completed - The scheduled maintenance has been completed.
Oct 16, 20:55 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 16, 20:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 UTC
Scheduled - We will be doing maintenance in Germany (de-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Oct 16, 17:58 UTC
Oct 15, 2018

No incidents reported.

Oct 14, 2018
Regional Outage in EU-2
Resolved - This incident has been resolved.
Oct 14, 14:11 UTC
Update - We are continuing to monitor for any further issues.
Oct 14, 13:14 UTC
Monitoring - The issue has been resolved, we are monitoring the systems.
Oct 14, 13:09 UTC
Identified - The incident within our internal APIs is still ongoing. Our engineers have identified a possible cause and are investigating mitigations. We will update you as soon as we have confirmed the diagnosis and validated the mitigation method.
Oct 14, 12:50 UTC
Investigating - Our monitoring has detected elevated error rates within our internal APIs; This affects multiple production sites as well as development environments. You may not be able to access your site nor the project UI. Our operations team has been notified and is currently investigating the issue. We will update you as soon as we have further information.
Oct 14, 12:37 UTC
Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018
API, UI and Deployments unavailable in AU Region
Resolved - UTC 1104 Services on the AU region have returned to normal.
Oct 7, 11:05 UTC
Identified - UTC 1047 - services are recovering.
Oct 7, 10:50 UTC
Investigating - UTC 1030 The AU region is experiencing a partial outage on UI, API and Deployment services.
Oct 7, 10:33 UTC
Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

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