Platform.sh Status

Platform.sh

All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

You can also follow status updates via our Twitter account: https://twitter.com/platformsh_ops.

Australia Operational

Canada Operational

Europe (West) Operational

Europe (West 2) Operational

Europe (France) Operational

Germany (Sovereign Cloud) Operational

USA (East) Operational

USA (East 2) Operational

Germany 2 (Sovereign Cloud) Operational

Enterprise Operational

Accounts Operational

User accounting Operational

Provisioning Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 22, 2019

No incidents reported today.

Feb 21, 2019

Maintenance in USA (East)

Completed - The scheduled maintenance has been completed.
Feb 21, 10:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 08:00 UTC

Scheduled - We will be performing maintenance in the USA (East) (us.platform.sh) region to release the latest features, bug fixes, and performance updates.

No downtime is expected for the built environments.

During the maintenance, you may talk with our team in the public chat channel for insight into the status.
Feb 13, 16:34 UTC

Feb 20, 2019

No incidents reported.

Feb 19, 2019

Maintenance in Enterprise environments

Completed - The scheduled maintenance has been completed.
Feb 19, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:00 UTC

Scheduled - We will be performing maintenance in the Platform.sh Enterprise environments in order to utilize the infrastructure with better performance.

No downtime is expected and all projects will be up and running.

Please do not hesitate to contact us in case you need any additional information.
Feb 18, 09:03 UTC

Feb 18, 2019

Maintenance in Europe (France)

Completed - The scheduled maintenance has been completed.
Feb 18, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 17:00 UTC

Scheduled - Please be noted that infrastructure update in our regions in France might affect your projects. Total of two sessions dropped for short time are expected due to the network maintenance. Your project will be running fine otherwise and not affected otherwise.
Feb 4, 09:55 UTC

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

Maintenance in Europe (West)

Completed - The scheduled maintenance has been completed.
Feb 15, 02:01 UTC

Verifying - Verification is currently underway for the maintenance items.
Feb 15, 01:59 UTC

Update - 0112 UTC - Maintenance is ongoing. We have identified an issue with some hosts which is preventing the maintenance from completing. These issues are being attended to. Live sites should not experience downtime as a result, although you may have trouble accessing your project through the UI, Platform CLI and git.
Feb 15, 01:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 19:00 UTC

Scheduled - We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes, and performance updates.

No downtime is expected for the built environments.

During the maintenance, you may talk with our team in the public chat channel for insight into the status.
Feb 13, 16:32 UTC

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

us.platform.sh - Host Down

Resolved - The host has fully recovered, as have all projects. Please open an Urgent support ticket if your site or project is still unavailable.
Feb 8, 17:08 UTC

Monitoring - The failed host has been restored and all projects have been recovered. We will continue to monitor its status and update as needed.
Feb 8, 16:24 UTC

Identified - We have identified the issue to be due to a single grid host failing. The host has been recovered and projects are recovering.
Feb 8, 16:07 UTC

Investigating - Our monitoring has detected elevated error rates within our internal APIs; This may affect a small number of production sites as well as some development environments. Our operations team has been notified and is currently investigating the issue. We will update you as soon as we have further information.
Feb 8, 16:03 UTC