Platform.sh Status

Platform.sh

All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

Australia - au.platform.sh Operational

Canada - ca-1.platform.sh Operational

Europe (France) - fr-1.platform.sh Operational

Europe (France 1) - ovh-fr-1.platform.sh Operational

Europe (France 2) - ovh-fr-2.platform.sh Operational

Europe (Germany) - de-2.platform.sh Operational

Europe (West) - eu.platform.sh Operational

Europe (West 2) - eu-2.platform.sh Operational

Europe (West 4) - eu-4.platform.sh Operational

United Kingdom - uk-1.platform.sh Operational

USA (East) - us.platform.sh Operational

USA-2 (East 2) - us-2.platform.sh Operational

USA-3 (West 2) - us-3.platform.sh Operational

Dedicated Enterprise Operational

Accounts Operational

Console Operational

User accounting Operational

Provisioning Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Routine Maintenance in North America (US, US-2, US-3, CA-1) Sep 21, 05:00-07:00 UTC

We will be performing a routine maintenance in North America (NA) (US, US-2, US-3, CA-1) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Sep 15, 23:29 UTC

Maintenance in Canada (ca-1.platform.sh) Sep 21, 07:00-08:00 UTC

We will be performing maintenance in the Canada (ca-1.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:33 UTC

Maintenance in USA (East) (us.platform.sh) Sep 21, 08:00-09:00 UTC

We will be performing maintenance in the USA (East) (us.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:34 UTC

Maintenance in Australia (au.platform.sh) Sep 21, 09:00-10:00 UTC

We will be performing maintenance in the Australia (au.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:32 UTC

Maintenance in USA-2 (East 2) (us-2.platform.sh) Sep 21, 09:00-10:00 UTC

We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:35 UTC

Maintenance in Europe (West) (eu.platform.sh) Sep 21, 19:00-20:00 UTC

We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:36 UTC

Maintenance in United Kingdom (uk-1.platform.sh) Sep 21, 20:00-22:00 UTC

We will be performing maintenance in the United Kingdom (uk-1.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 16, 09:11 UTC

Routine Maintenance in EMEA(EU, EU-2, EU-4, DE-2, FR-1, UK-1, ovh-FR-2) Sep 22, 00:00-02:00 UTC

We will be performing a routine maintenance in Europe, the Middle East and Africa (EMEA) (EU, EU-2, EU-4, DE-2, FR-1, UK-1, ovh-FR-2) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Sep 17, 00:38 UTC

Maintenance in Europe (West 2) (eu-2.platform.sh) Sep 22, 02:00-03:00 UTC

We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:37 UTC

Maintenance in Europe (West 4) (eu-4.platform.sh) Sep 22, 03:00-04:00 UTC

We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 17, 01:38 UTC

Routine Maintenance in Australia (au.platform.sh) Sep 22, 10:00-11:00 UTC

We will be performing a routine maintenance in Australia (au.platform.sh) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Sep 17, 00:40 UTC

Maintenance in Australia (au.platform.sh) Sep 22, 15:00-18:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 02:43 UTC

Scheduled - We will be performing maintenance in the Australia (au.platform.sh) region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 18, 02:42 UTC

Routine Accounts Maintenance Sep 22, 19:00-20:00 UTC

Platform.sh will be performing a routine maintenance to optimize performance service on Accounts. This maintenance is expected to impact performance for Accounts services, including the Console, User Accounting, Provisioning and Billing, although, services will remain available at all times.

Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Sep 18, 06:02 UTC

Past Incidents

Sep 19, 2020

No incidents reported today.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

Maintenance in Europe (West 4) (eu-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 17, 21:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 16, 09:10 UTC

Maintenance in USA-2 (East 2) (us-2.platform.sh)

Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 17, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:00 UTC

Scheduled - We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 16, 09:10 UTC

Sep 16, 2020

No incidents reported.

Sep 15, 2020

Routine Maintenance in EMEA

Completed - The scheduled maintenance has been completed.
Sep 15, 21:55 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 21:34 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 21:32 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 20:49 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 20:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 UTC

Scheduled - We will be performing a routine maintenance in Europe, the Middle East and Africa (EMEA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 11, 15:25 UTC

Routine Maintenance in APAC

Completed - The scheduled maintenance has been completed.
Sep 15, 19:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:00 UTC

Scheduled - We will be performing a routine maintenance in Asia-Pacific (APAC) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 11, 15:24 UTC

Routine Maintenance in North America

Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 06:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:01 UTC

Scheduled - We will be performing a routine maintenance in North America (NA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 11, 15:23 UTC

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

Maintenance in Europe

Completed - The scheduled maintenance has been completed.
Sep 10, 13:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 04:30 UTC

Scheduled - We will be performing maintenance in the EU-3 region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 9, 07:30 UTC

Sep 9, 2020

Maintenance in USA (us.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 9, 21:56 UTC

Verifying - Verification is currently underway for the maintenance items.
Sep 9, 21:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:30 UTC

Scheduled - Platform.sh has scheduled a maintenance window in USA, us.platform.sh, region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 9, 09:36 UTC

Ticketing system outage

Resolved - This issue has been solved, our ticketing system provider is now online.
Sep 9, 13:11 UTC

Update - Our monitoring systems are still available, and we are responding to alerts. Please join us on Slack via https://chat.platform.sh/ if you have an urgent support request.
Sep 9, 12:23 UTC

Update - Our ticketing provider is still working on this issue. Please join us on Slack via https://chat.platform.sh/ if you have an urgent support request.
Sep 9, 12:22 UTC

Identified - Our monitoring has detected serious issues with our ticketing infrastructure provider which affect all customer created tickets. Our operations team has been notified, and they are investigating the issue with our provider.

We will update you as soon as we have further information.
Sep 9, 11:56 UTC

Maintenance in Europe (France) (fr-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 9, 03:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 UTC

Scheduled - We will be performing maintenance in the Europe (France) (fr-1.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 7, 00:48 UTC

Sep 8, 2020

Outage on Dedicated Infrastructure

Postmortem - Read details
Sep 11, 09:43 UTC

Resolved - This incident has been resolved.
Sep 8, 15:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 14:38 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 8, 14:18 UTC

Investigating - We have detected an issue affecting service on the Dedicated Infrastructure. We are currently working to restore service.
This issue affects multiple production sites as well as staging environments. Access to your site may be affected.

We will update you as soon as we have further information.
Sep 8, 14:10 UTC

Routine Maintenance in Europe (West 2) (eu-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Sep 8, 02:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 20:00 UTC

Scheduled - Platform.sh has scheduled a maintenance window in Europe (West 2) (eu-2.platform.sh) region. The Object Storage Devices that runs the region will be upgraded. All projects and environments will continue to function during the maintenance; however, at one point, you may experience slower performance. Please do not hesitate to contact us via our support channels with any questions or concerns.
Sep 7, 01:17 UTC

Sep 7, 2020

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.