Platform.sh Status

Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

Emergency Maintenance in APAC

Completed - The scheduled maintenance has been completed.
Sep 20, 14:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:00 UTC

Scheduled - We will be performing maintenance in Asia-Pacific (APAC) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 19, 16:23 UTC

Unexpected downtime on some projects in the AU region

Resolved - We apologize for disruptions experienced during this event, and at this time we show that all affected environments have been verified as recovered.

Should you see any issues, please notify us by opening a ticket or joining us in the public slack channel.

We will investigate further into the cause of this interruption to prevent it from happening in the future, providing updates as they become available.
Sep 20, 14:34 UTC

Monitoring - We apologize for the time that it is taking to fully recover all environments. We are verifying each one that has been identified individually.

If your environment has not yet been recovered, or you have issues, please do not hesitate to open a ticket. As always, you can join us in our public slack channel.

We are continuing to resolve any remaining issues, and will update as additional information becomes available.
Sep 20, 12:35 UTC

Update - A small number of production environments in this region are still affected and are currently the focus of our recovery efforts.
Sep 20, 07:12 UTC

Update - We are continuing to recover projects, prioritizing production environments.
Sep 20, 05:13 UTC

Update - We are continuing to recover projects, prioritizing production environments.
Sep 20, 03:40 UTC

Update - We are continuing to recover projects, prioritizing production environments.
Sep 20, 01:31 UTC

Update - We are continuing to recover projects, prioritizing production environments.
Sep 20, 00:27 UTC

Update - The operations team is currently working to restore projects to their operational state.
Sep 19, 23:27 UTC

Update - We've had a problem with our overnight maintenance. The underlying storage problem has been addressed, and the operations team is working on recovering any affected projects.
Sep 19, 21:54 UTC

Update - The storage has been stabilised, and we're working on recovering affected environments
Sep 19, 21:42 UTC

Update - Our operations team are continuing to work on this issue.
Sep 19, 20:59 UTC

Identified - Some projects are experiencing unexpected downtime during the maintenance window in our AU region. Our operations team has identified the issue and is actively working on it.
Sep 19, 19:59 UTC

Emergency Maintenance in North America

Completed - The scheduled maintenance has been completed.
Sep 20, 10:14 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 20, 09:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:00 UTC

Scheduled - We will be performing maintenance in North America (NA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 19, 16:26 UTC

Emergency Maintenance in Europe

Completed - The scheduled maintenance has been completed.
Sep 20, 07:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 19:00 UTC

Scheduled - We will be performing maintenance in Europe, the Middle East and Africa (EMEA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 19, 16:25 UTC

Sep 19, 2019

Build issues on US region

Resolved - This incident has been resolved.
Sep 19, 19:12 UTC

Update - This incident is now resolved.
Sep 19, 19:12 UTC

Identified - Some projects are experiencing problems with builds in our US region. The issue has been identified and a fix is being worked on.
Sep 19, 15:19 UTC

Routine Maintenance in USA (East 2)

Completed - The scheduled maintenance has been completed.
Sep 19, 10:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 10:00 UTC

Scheduled - We will be performing a routine maintenance in the USA (East 2) (us-2.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 18, 14:36 UTC

Routine Maintenance in Canada

Completed - The scheduled maintenance has been completed.
Sep 19, 09:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:00 UTC

Scheduled - We will be performing a routine maintenance in the Canada (ca-1.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 18, 14:35 UTC

Unscheduled Maintenance in EMEA

Completed - The scheduled maintenance has been completed.
Sep 19, 04:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:30 UTC

Scheduled - We will be performing maintenance in Europe, the Middle East and Africa (EMEA) regions to release a security update for PHP 7.3.9, 7.2.22, and 7.1.32. More details are available on our blog https://platform.sh/blog/2019/security-updates-for-php-rolling-out-now.

All projects and environments will continue to function during the upgrade; however, at one point each project will be re-deployed resulting in a short interruption.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 18, 05:30 UTC

Sep 18, 2019

No incidents reported.

Sep 17, 2019

Routine Maintenance in Europe (West 2)

Completed - The scheduled maintenance has been completed.
Sep 17, 19:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:01 UTC

Scheduled - We will be performing a routine maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 17, 04:05 UTC

Routine Maintenance in USA (East 2)

Completed - The scheduled maintenance has been completed.
Sep 17, 09:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:00 UTC

Scheduled - We will be performing a routine maintenance in the USA (East 2) (us-2.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 17, 04:03 UTC

Routine Maintenance in Canada

Completed - The scheduled maintenance has been completed.
Sep 17, 07:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:00 UTC

Scheduled - We will be performing a routine maintenance in the Canada (ca-1.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 17, 04:02 UTC

Sep 16, 2019

Preventive Maintenance in Europe (West 4)

Completed - The scheduled maintenance has been completed.
Sep 16, 22:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:30 UTC

Scheduled - We will be performing a preventive maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 16, 19:16 UTC

Preventive Maintenance in Europe (Germany)

Completed - The scheduled maintenance has been completed.
Sep 16, 20:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:30 UTC

Scheduled - We will be performing a preventive maintenance in the Europe (Germany)
(de-2.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 16, 19:15 UTC

Preventive Maintenance in Europe (France)

Completed - The scheduled maintenance has been completed.
Sep 16, 20:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:30 UTC

Scheduled - We will be performing a preventive maintenance in the Europe (France) (fr-1.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 16, 19:13 UTC

Unscheduled Maintenance in Australia

Completed - The scheduled maintenance has been completed.
Sep 16, 18:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:35 UTC

Scheduled - We will be performing an unscheduled maintenance in the Australia region to release the latest bug fixes. All projects and environments will continue to function during the upgrade.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 16, 17:30 UTC

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

Unscheduled Maintenance in APAC

Completed - The scheduled maintenance has been completed.
Sep 13, 16:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 16:00 UTC

Scheduled - We will be resuming the maintenance in the Asia-Pacific (APAC) regions to release the security update for PHP 7.3.9, 7.2.22, and 7.1.32. More details are available on our blog https://platform.sh/blog/2019/security-updates-for-php-rolling-out-now.

All projects and environments will continue to function during the upgrade; however, at one point each remaining project will be re-deployed resulting in a short interruption.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 13, 14:23 UTC

Unscheduled Maintenance in APAC

Completed - The scheduled maintenance has been completed.
Sep 13, 13:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 16:00 UTC

Scheduled - We will be performing maintenance in the Asia-Pacific (APAC) regions to release a security update for PHP 7.3.9, 7.2.22, and 7.1.32. More details are available on our blog https://platform.sh/blog/2019/security-updates-for-php-rolling-out-now.

All projects and environments will continue to function during the upgrade; however, at one point each project will be re-deployed resulting in a short interruption.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 12, 03:13 UTC

Sep 12, 2019

Gitlab Integration issues

Resolved - We have applied the fix to all affected environments and after additional testing found this issue to have been resolved.

Should you experience any issues, please open a support ticket, or ask for assistance in the Platform.sh slack channel.
Sep 12, 20:16 UTC

Monitoring - Our team is continuing to deploy an update for this issue. All known affected projects have been updated at this time, and will re-synchronize on the next upstream repository push. Non affected projects will be updated over the next few hours with no expected service interruption.
Sep 12, 19:00 UTC

Update - Our team is continuing the update process to address this issue. We are validating a subset of affected projects currently, and will be updating the remainder of known affected projects directly afterwards.
Sep 12, 17:06 UTC

Update - Our team is currently deploying an update to all regions to address an API transport configuration change on Gitlab.com. Currently there is no indication that other integrations are affected by this incident.
Sep 12, 16:05 UTC

Update - We are continuing to work on a fix for this issue.
Sep 12, 15:26 UTC

Identified - Our Team has identified the issue with the Gitlab Integration process and are debugging the issue and preparing a fix.
Sep 12, 15:05 UTC

Investigating - Our Team has detected issues with the Gitlab Integration process which is affecting projects using this integration. Our operations team has been notified and they are investigating the issue.

We will update you as soon as we have further information.
Sep 12, 13:39 UTC

Unscheduled Maintenance in North America

Completed - The scheduled maintenance has been completed.
Sep 12, 15:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 UTC

Scheduled - We will be performing maintenance in the North America regions to release a security update for PHP 7.3.9, 7.2.22, and 7.1.32. More details are available on our blog https://platform.sh/blog/2019/security-updates-for-php-rolling-out-now.

All projects and environments will continue to function during the upgrade; however, at one point each project will be re-deployed resulting in a short interruption.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Sep 12, 03:14 UTC

Redis outage on Dedicated Enterprise Clusters

Resolved - We have applied the fix to all affected environments and after additional testing found previous issues to have been resolved.

Should you experience any issues, please open a support ticket, or ask for assistance in the Platform.sh slack channel.
Sep 12, 11:57 UTC

Monitoring - We are applying the fix to remaining affected clusters. Users that are still seeing problems with Redis for PHP should open an urgent support ticket
Sep 12, 08:17 UTC

Identified - The issue has been identified and a fix is being implemented.
The issue is specific to the Redis extension for PHP.
Sep 12, 07:29 UTC

Investigating - We have detected an issue affecting Redis service on some Dedicated Enterprise Clusters. Our Operations team has been notified and is currently working to restore service.
We will update you as soon as we have further information.
Sep 12, 06:56 UTC

Unscheduled Maintenance in Europe

Completed - The maintenance has been completed.
Sep 12, 04:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:10 UTC

Scheduled - We will be performing maintenance in the Europe regions to release a security update for PHP 7.3.9, 7.2.22, and 7.1.32. More details are available on our blog https://platform.sh/blog/2019/security-updates-for-php-rolling-out-now.

All projects and environments will continue to function during the upgrade; however, at one point each project will be re-deployed resulting in a short interruption.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Sep 12, 03:03 UTC

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

Maintenance in USA (East)

Completed - The scheduled maintenance has been completed.
Sep 9, 10:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:00 UTC

Scheduled - We will be performing maintenance in the USA (East) (us.platform.sh) region to release the latest features, bug fixes, and performance updates.

No downtime is expected for the built environments.

During the maintenance, you may talk with our team in the public chat channel for insight into the status.
Aug 28, 19:22 UTC

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