Platform.sh Status

Platform.sh

All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

You can also follow status updates via our Twitter account: https://twitter.com/platformsh_ops.

Australia Operational

Canada Operational

Europe (West) Operational

Europe (West 2) Operational

Europe (France) Operational

Germany (Sovereign Cloud) Operational

Netherlands Operational

USA (East) Operational

USA (East 2) Operational

Enterprise Operational

Accounts Operational

User accounting Operational

Provisioning Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2018

No incidents reported today.

Sep 20, 2018

Maintenance in Europe (France) Region

Completed - The scheduled maintenance has been completed.
Sep 20, 21:19 UTC

Verifying - Verification is currently underway for the maintenance items.
Sep 20, 20:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 19:00 UTC

Scheduled - We will be doing maintenance in France (fr-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time up to 5 minutes. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Sep 18, 22:50 UTC

Maintenance in Australia Region

Completed - The scheduled maintenance has been completed.
Sep 20, 16:51 UTC

Verifying - Work on the region completed. We are finishing up and doing additional tests, but you should not notice any other issues from now on.
Sep 20, 15:53 UTC

In progress - Maintenance started as scheduled.
Sep 20, 13:12 UTC

Scheduled - We will be doing maintenance in Australia region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time up to 5 minutes. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Sep 20, 15:00 UTC

Maintenance in Canada Region

Completed - The scheduled maintenance has been completed.
Sep 20, 10:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 09:10 UTC

Scheduled - We will be doing maintenance in Canada region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time up to 5 minutes. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Sep 19, 14:44 UTC

Sep 19, 2018

Maintenance in Germany Region

Completed - The scheduled maintenance has been completed.
Sep 19, 23:09 UTC

Verifying - Verification is currently underway for the maintenance items.
Sep 19, 22:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 19:00 UTC

Scheduled - We will be doing maintenance in Germany region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time up to 5 minutes. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Sep 18, 22:49 UTC

Sep 18, 2018

Maintenance in Europe (West 2) region

Completed - The scheduled maintenance has been completed.
Sep 18, 20:56 UTC

Verifying - Verification is currently underway for the maintenance items.
Sep 18, 20:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:38 UTC

Scheduled - We will be doing maintenance in Europe (West 2 / `eu-2.platform.sh`) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time up to 5 minutes. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Sep 17, 14:57 UTC

Deployment issues in US2

Resolved - During the latest upgrade, a bug was introduced that caused relationship keys to be incorrectly named. This was patched and test cases added to prevent this from occurring in the future.
Sep 18, 14:08 UTC

Monitoring - Deployment has completed, checks on reported projects are now passing. Will monitor for any further issues.
Sep 18, 12:43 UTC

Update - CI operations have completed and Operations is deploying a fix.
Sep 18, 12:32 UTC

Identified - Operations has identified the issue and has started the CI and deployment processes with a fix.
Sep 18, 12:00 UTC

Investigating - We have confirmed reports regarding incorrect relationships being defined for database containers; This may affect a small number of production sites as well as some development environments. Our operations team has been notified and is currently investigating the issue. We will update you as soon as we have further information.
Sep 18, 11:56 UTC

Maintenance in USA (East 2) region

Completed - The scheduled maintenance has been completed.
Sep 18, 10:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:45 UTC

Scheduled - We will be doing maintenance in USA (East 2 / `us-2.platform.sh`) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time up to 5 minutes. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Sep 17, 14:55 UTC

Sep 17, 2018

Deploment issues in CA-1

Resolved - This incident has been resolved.
Sep 17, 22:35 UTC

Investigating - Our monitoring has detected elevated error with our Git API; Production sites are not affected but some operations may not succeed including pushing code to production, accessing the project UI or applying configuration changes. Our operations team has been notified and they are investigating the issue. We will update the status as soon as we have determined the cause.
Sep 17, 22:22 UTC

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

Urgent Maintenance - EU region

Resolved - This incident has been resolved.
Sep 12, 07:30 UTC

Update - Maintenance is now complete and service is back to normal. Thanks for your patience.
Sep 12, 07:30 UTC

Investigating - We are undertaking urgent maintenance in the EU region.
Services will be degraded for some projects during this time.
We expect to be back up in approx 45 mins.
Sep 12, 05:56 UTC

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.