Maintenance in USA-3 (West 2) (us-3.platform.sh)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:00 UTC
Scheduled - We will be performing maintenance in the USA-3 (West 2) (us-3.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

Australia (au.platform.sh) ? Operational
Canada (ca-1.platform.sh) ? Operational
Europe (France) (fr-1.platform.sh) ? Operational
Europe (France 2) (ovh-fr-2.platform.sh) ? Operational
Europe (Germany) (de-2.platform.sh) ? Operational
Europe (West) (eu.platform.sh) ? Operational
Europe (West 2) (eu-2.platform.sh) ? Operational
Europe (West 4) (eu-4.platform.sh) ? Operational
United Kingdom (uk-1.platform.sh) ? Operational
USA (East) (us.platform.sh) ? Operational
USA-2 (East 2) (us-2.platform.sh) ? Operational
USA-3 (West 2) (us-3.platform.sh) ? Under Maintenance
Dedicated Enterprise ? Operational
Accounts ? Operational
Console ? Operational
User accounting Operational
Provisioning Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine Maintenance in Europe (France 2) (ovh-fr-2.platform.sh) Nov 26, 23:00 - Nov 27, 01:00 UTC
Platform.sh has scheduled a maintenance window in Europe (France 2) (ovh-fr-2.platform.sh), region. The Object Storage Devices that runs the region will be upgraded. All projects and environments will continue to function during the maintenance; however, at one point, you may experience slower performance. Please do not hesitate to contact us via our support channels with any questions or concerns.
Posted on Nov 25, 07:19 UTC
Past Incidents
Nov 26, 2020
Maintenance in Canada (ca-1.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 26, 05:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 05:00 UTC
Scheduled - We will be performing maintenance in the Canada (ca-1.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 23, 01:38 UTC
Nov 25, 2020
Maintenance in Europe (Germany) (de-2.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 25, 19:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:00 UTC
Scheduled - We will be performing maintenance in the Europe (Germany) (de-2.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 23, 01:44 UTC
Maintenance in Australia (au.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 25, 10:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 10:00 UTC
Scheduled - We will be performing maintenance in the Australia (au.platform.sh) region to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 23, 01:46 UTC
Nov 24, 2020
Maintenance in Europe (France 2) (ovh-fr-2.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 24, 22:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 UTC
Scheduled - We will be performing maintenance in the Europe (France 2) (ovh-fr-2.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 23, 05:03 UTC
Nov 23, 2020
Maintenance in Europe (France) (fr-1.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 23, 21:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 04:00 UTC
Scheduled - We will be performing maintenance in the Europe (France) (fr-1.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 23, 02:53 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Outage on Europe (West 2)
Resolved - This incident is now resolved. If you are still experiencing issues please raise a support ticket https://support.platform.sh/
Nov 21, 03:15 UTC
Update - We are continuing to monitor for any further issues.
Nov 21, 02:36 UTC
Monitoring - The issue with crons has been resolved and projects should now be fully functional. If you are still experiencing issues please raise a support ticket https://support.platform.sh/
Nov 21, 02:36 UTC
Update - Sites on the region are now responding. The Operations and engineering teams are currently working on an issue with the crons system. Further updates will be provided once the issue with crons is resolved.
Nov 21, 01:11 UTC
Identified - Our Operations and Engineering teams have identified the problem and are working to restore services.
Nov 21, 00:01 UTC
Update - We are finding a small number of projects in the AU region that are affected as well. We're continuing our investigation.
Nov 20, 22:40 UTC
Update - We are continuing to investigate this issue. We will post an update as soon as we have one.
Nov 20, 22:33 UTC
Investigating - We have detected an issue affecting service on the EU-2 region. We are currently working to restore service.
This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.
Nov 20, 21:45 UTC
Nov 20, 2020
Partial Outage on EU-4
Resolved - This incident has been resolved.
Nov 20, 23:10 UTC
Update - We are continuing to work on this issue and are restoring scheduled crons. All sites should be online at this point, if you do see an issue with your site please open a new support ticket.
Nov 20, 21:31 UTC
Update - Impacted projects have been restored, however cron scheduling continues to be affected. Our operations and engineering teams are continuing to work on a fix for this issue.
Nov 20, 19:42 UTC
Update - Our operations and engineering teams are still working on a fix for this issue.
Nov 20, 18:31 UTC
Update - We have identified the same issue affecting the regions DE-2, and EU-2. This issue will not affect any projects that have not been impacted yet, and we are working on recovering the affected ones.
Nov 20, 17:02 UTC
Identified - We have identified the issue, and we are working on the fix.
Nov 20, 16:12 UTC
Investigating - We have detected an issue affecting service on the EU-4 region. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience site outages.
We will update you as soon as we have further information.
Nov 20, 16:08 UTC
Maintenance in Europe (France 2) (ovh-fr-2.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 20, 03:51 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 20, 03:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 UTC
Scheduled - We will be performing maintenance in the Europe (France 2) (ovh-fr-2.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 20, 02:46 UTC
Routine Maintenance in Australia (au.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 20, 02:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 16:30 UTC
Scheduled - Platform.sh has scheduled a maintenance window in Australia (au.platform.sh) region. The Object Storage Devices that runs the region will be upgraded. All projects and environments will continue to function during the maintenance; however, at one point, you may experience slower performance. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 19, 04:13 UTC
Nov 19, 2020
Maintenance in Europe (West 4) (eu-4.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 19, 05:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 UTC
Scheduled - We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 4, 01:58 UTC
Nov 18, 2020
Routine Maintenance in United Kingdom (uk-1.platform.sh)
Completed - The failed component has been replaced, and the maintenance was also completed. Full redundancy is restored.
Nov 18, 23:15 UTC
Update - A redundant component has failed, which prevented this scheduled maintenance from starting. We are working on replacing the failed component. There should be no impact to services.
Nov 18, 22:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:30 UTC
Scheduled - Platform.sh has scheduled a maintenance window in United Kingdom (uk-1.platform.sh) region. The Object Storage Devices that runs the region will be upgraded. All projects and environments will continue to function during the maintenance; however, at one point, you may experience slower performance. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 18, 02:47 UTC
Routine Maintenance in Europe (France 2) (ovh-fr-2.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 18, 20:20 UTC
Update - Some projects are still being upgraded. We will provide another update when the upgrade is finished.
Nov 18, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:00 UTC
Scheduled - We will be performing a routine maintenance in Europe (France 2) (ovh-fr-2.platform.sh) region to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center.   You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 15, 23:45 UTC
Nov 17, 2020
Maintenance in Europe (West 2) (eu-2.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 17, 04:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 UTC
Scheduled - We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 4, 01:56 UTC
Nov 16, 2020
Maintenance in Europe (West 2) (eu-2.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 16, 19:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 19:00 UTC
Scheduled - We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 12, 06:13 UTC
Maintenance in USA-2 (East 2) (us-2.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 16, 06:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 05:00 UTC
Scheduled - We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 12, 06:12 UTC
Nov 15, 2020
Outage on fr-1 region
Resolved - This incident is now resolved. Any customers experiencing issues on the FR-1 Region should contact the support team for further assistance. https://support.platform.sh/
Nov 15, 23:31 UTC
Monitoring - Problems at the upstream provider have been addressed, and all is working as expected. We are monitoring closely to ensure this continues.
Nov 15, 22:42 UTC
Identified - Our upstream provider is now responding, and sites are reporting as back available.
Nov 15, 22:25 UTC
Investigating - We are having connectivity issues with projects in the fr-1 region, as well as those using dedicated hardware there. Our operations team is investigating .
Nov 15, 22:15 UTC
Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Maintenance in Australia (au.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 12, 15:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:00 UTC
Scheduled - We will be performing maintenance in the Australia (au.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 12, 06:10 UTC
Maintenance in USA-2 (East 2) (us-2.platform.sh)
Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:01 UTC
Scheduled - We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Nov 4, 00:08 UTC
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