Platform.sh
All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

You can also follow status updates via our Twitter account: https://twitter.com/platformsh_ops.

Australia   ? Operational
Canada   Operational
Europe (West)   ? Operational
Europe (West 2)   ? Operational
Europe (France)   ? Operational
Germany (Sovereign Cloud)   ? Operational
Netherlands   ? Operational
USA (East)   ? Operational
USA (East 2)   ? Operational
Germany 2   Operational
Enterprise   ? Operational
Accounts ? Operational
User accounting   Operational
Provisioning   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Completed - The scheduled maintenance has been completed.
Dec 6, 19:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 19:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in Europe (West) (eu.platform.sh) region. The physical host server where your project(s) are located will be upgraded.

This maintenance will be performed progressively on different windows:
Monday December 3, 2018 from 1900 to 2200 UTC
Tuesday December 4, 2018 from 1900 to 2200 UTC
Wednesday December 5, 2018 from 1900 to 2200 UTC
Thursday December 6, 2018 from 1900 to 2130 UTC

How it will affect you:

During maintenance windows your development environments and the project UI may be unavailable for up to 30 minutes. Live sites may experience an outage lasting no longer than 20 minutes.

Emails were sent to all accounts to communicate which window specifically will impact your projects. During the maintenance window you may talk with our team in the public chat channel for insight into the status of your project.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh
Dec 4, 17:03 UTC
Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 19:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in Europe (West) (eu.platform.sh) region. The physical host server where your project(s) are located will be upgraded.

This maintenance will be performed progressively on different windows:
Monday December 3, 2018 from 1900 to 2200 UTC
Tuesday December 4, 2018 from 1900 to 2200 UTC
Wednesday December 5, 2018 from 1900 to 2200 UTC
Thursday December 6, 2018 from 1900 to 2130 UTC

How it will affect you:

During maintenance windows your development environments and the project UI may be unavailable for up to 30 minutes. Live sites may experience an outage lasting no longer than 20 minutes.

Emails were sent to all accounts to communicate which window specifically will impact your projects. During the maintenance window you may talk with our team in the public chat channel for insight into the status of your project.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh
Dec 4, 17:01 UTC
Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 23:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 19:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in Europe (West) (eu.platform.sh) region. The physical host server where your project(s) are located will be upgraded.

This maintenance will be performed progressively on different windows:
Monday December 3, 2018 from 1900 to 2200 UTC
Tuesday December 4, 2018 from 1900 to 2200 UTC
Wednesday December 5, 2018 from 1900 to 2200 UTC
Thursday December 6, 2018 from 1900 to 2130 UTC

How it will affect you:

During one of those maintenance windows your development environments and the project UI may be unavailable for up to 30 minutes. Live sites may experience an outage lasting no longer than 20 minutes.

Emails were sent to all accounts to communicate which window specifically will impact your projects. During the maintenance window you may talk with our team in the public chat channel for insight into the status of your project.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using http://chat.platform.sh
Dec 4, 17:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 11:15 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 4, 11:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:11 UTC
Scheduled - We are performing kernel upgrade and a rolling reboot of the grid hosts. During the period the grid host is recovering the affected projects will not be accessible.

Notification to the affected project owners have been sent out previously.
Dec 4, 08:11 UTC
Dec 3, 2018
Resolved - All scheduled reboots for grid host for kernel upgrades are done.
Dec 3, 23:48 UTC
Update - We continue our kernel upgrade and a rolling reboot of the grid hosts.
Dec 3, 22:00 UTC
Monitoring - We are performing kernel upgrade and a rolling reboot of the grid hosts. During the period the grid host is recovering the affected projects will not be accessible.

Notification to the affected project owners have been sent out previously.
Dec 3, 19:05 UTC
Resolved - This incident has been resolved.
Dec 3, 11:05 UTC
Monitoring - We are performing kernel upgrade and a rolling reboot of the grid hosts. During the period the grid host is recovering the affected projects will not be accessible.

Notification to the affected project owners have been sent out previously.
Dec 3, 10:43 UTC
Dec 2, 2018

No incidents reported.