Platform.sh Status

Platform.sh

All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

Australia Operational

Canada Operational

Europe (France) Operational

Europe (Germany) Operational

Europe (West) Operational

Europe (West 2) Operational

Europe (West 4) Operational

USA (East) Operational

USA (East 2) Operational

Enterprise Operational

Accounts Operational

Console Operational

User accounting Operational

Provisioning Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 23, 2019

No incidents reported today.

Oct 22, 2019

No incidents reported.

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

New environment certificate provisioning issues in all regions

Resolved - This incident is now resolved. We apologize for any disruption you may have experienced during this event.

Should you see any further issues, please notify us by opening a ticket or joining us in the public slack channel.
Oct 18, 19:54 UTC

Monitoring - Let's Encrypt has completed their brownout activity, and certificate provisioning is functional once again.

If you continue to see issues with certificates, please do not hesitate to open a support ticket. As always, you can join us in our public slack channel.
Oct 18, 19:24 UTC

Identified - Our Teams have confirmed the root cause is a temporary brownout by Let's Encrypt of old endpoints. Let's Encrypt will restore the endpoints at 18:40 UTC.

In the meantime, we are working on using the new endpoints before the final blackout.
Oct 18, 10:44 UTC

Investigating - We are seeing certificate provisioning errors for new environments in all Platform.sh regions.

We will update you as soon as we have further information.
Oct 18, 09:46 UTC

Oct 17, 2019

Emergency Maintenance in All Regions

Completed - The scheduled maintenance has been completed.
Oct 17, 21:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 UTC

Scheduled - We will be performing maintenance in all regions to release an underlying software upgrade. All projects and environments are expected to experience a disruption of 5 minutes or less.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 17, 20:18 UTC

Oct 16, 2019

Routine Maintenance in Europe (West 2)

Completed - The scheduled maintenance has been completed.
Oct 16, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 UTC

Scheduled - We will be performing a routine maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Oct 11, 02:21 UTC

Maintenance in Australia

Completed - The scheduled maintenance has been completed.
Oct 16, 17:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 16:00 UTC

Scheduled - We will be performing maintenance in the Australia (au.platform.sh) region to optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Oct 11, 02:19 UTC

Routine Maintenance in Canada

Completed - The scheduled maintenance has been completed.
Oct 16, 08:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:01 UTC

Scheduled - We will be performing a routine maintenance in the Canada (ca-1.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Oct 11, 02:00 UTC

Maintenance in Europe (West 4)

Completed - The scheduled maintenance has been completed.
Oct 16, 04:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 01:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest bug fixes and optimize performances. All projects and environments will continue to function during the maintenance; however, at one point, some projects will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times. Please do not hesitate to contact us via our support channels with any questions or concerns.
Oct 11, 01:58 UTC

Routine Maintenance in Europe (Germany)

Completed - The scheduled maintenance has been completed.
Oct 16, 01:08 UTC

Verifying - Verification is currently underway for the maintenance items.
Oct 16, 00:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 UTC

Scheduled - We will be performing a routine maintenance in the Europe (Germany) (de-2.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Oct 11, 01:56 UTC

Oct 15, 2019

Routine Maintenance in Australia

Completed - The scheduled maintenance has been completed.
Oct 15, 17:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 16:00 UTC

Scheduled - We will be performing a routine maintenance in the Australia (au.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Oct 11, 01:50 UTC

Routine Maintenance in USA (East 2)

Completed - The scheduled maintenance has been completed.
Oct 15, 11:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 UTC

Scheduled - We will be performing a routine maintenance in the USA (East 2) (us-2.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Oct 11, 01:49 UTC

Routine Maintenance in Europe (France)

Completed - The scheduled maintenance has been completed.
Oct 15, 11:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 05:00 UTC

Scheduled - We will be performing a routine maintenance in the Europe (France) (fr-1.platform.sh) region to release the latest bug fixes. All projects and environments will continue to function during the maintenance.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.
Oct 11, 01:47 UTC

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

Routine Maintenance in North America

Completed - The scheduled maintenance has been completed.
Oct 10, 23:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:00 UTC

Scheduled - We will be performing a routine maintenance in North America (NA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 7, 13:18 UTC

Routine Maintenance in APAC

Completed - The scheduled maintenance has been completed.
Oct 10, 23:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 15:00 UTC

Scheduled - We will be performing a routine maintenance in Asia-Pacific (APAC) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 7, 13:19 UTC

Routine Maintenance in EMEA

Completed - The scheduled maintenance has been completed.
Oct 10, 23:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 UTC

Scheduled - We will be performing a routine maintenance in Europe, the Middle East and Africa (EMEA) regions to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using http://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 7, 13:20 UTC