Platform.sh
All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

If you have any issues, you are always invited to open a ticket on https://support.platform.sh or join us on our chat https://chat.platform.sh.

Australia ? Operational
Canada ? Operational
Europe (France) ? Operational
Europe (France 2) ? Operational
Europe (Germany) ? Operational
Europe (West) ? Operational
Europe (West 2) ? Operational
Europe (West 4) ? Operational
United Kingdom ? Operational
USA (East) ? Operational
USA-2 (East 2) ? Operational
USA-3 (West 2) ? Operational
Dedicated Enterprise ? Operational
Accounts ? Operational
Console ? Operational
User accounting Operational
Provisioning Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 8, 2020

No incidents reported today.

Jul 7, 2020
Routine Maintenance in United Kingdom
Completed - The scheduled maintenance has been completed.
Jul 7, 18:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 18:01 UTC
Scheduled - Platform.sh has scheduled a maintenance window in United Kingdom, uk-1.platform.sh, region. All projects and environments will continue to function during the maintenance; however, at one point, you may experience slower performance. Please do not hesitate to contact us via our support channels with any questions or concerns.
Jul 7, 00:50 UTC
Routine Maintenance in United Kingdom
Completed - The scheduled maintenance has been completed.
Jul 7, 00:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in United Kingdom, uk-1.platform.sh, region. All projects and environments will continue to function during the maintenance; however, at one point, you may experience slower performance. Please do not hesitate to contact us via our support channels with any questions or concerns.
Jul 6, 02:01 UTC
Jul 6, 2020
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Partial outage on eu region.
Resolved - The incident has been resolved. If you are still experiencing issues please open a new support ticket.
Jul 3, 23:19 UTC
Update - We are continuing to talk with the relevant parties about this networking issue.
Jul 2, 03:06 UTC
Monitoring - We're moving this to monitoring status whilst we await responses from our providers.
Jul 1, 23:17 UTC
Update - We've identified a networking issue with this gateway, and it will be kept out of the production rotation until this is addressed. This should not affect any projects configured according to our guidelines, but any URLs which are using the 54.76.137.151 A record directly in DNS to access their project will be unable to access it.
Jul 1, 22:35 UTC
Update - Current investigations are pointing towards routing problems external to our infrastructure, leading to dropped traffic to this gateway.
Jul 1, 22:26 UTC
Update - We are continuing to work on a fix for this issue.
Jul 1, 22:24 UTC
Identified - The offending gateway has been removed from production. All projects using CNAMEs to access will remain unaffected. Only those directly using the affected gateway's IP address will see outages.
Jul 1, 21:53 UTC
Investigating - We have detected an issue affecting service on the Europe (West) regions. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience a timeout when loading the site.
This issue affects production and development environments but does not affect dedicated clusters.
We will update you as soon as we have further information.
Jul 1, 21:48 UTC
Jul 2, 2020
Jul 1, 2020
Partial outage on Europe (West) region
Resolved - This incident has been resolved. If you are still seeing any issues, please open a support ticket.
Jul 1, 20:18 UTC
Monitoring - Our operations team have implemented a fix, and we are monitoring things.
Jul 1, 18:52 UTC
Identified - We have detected an issue affecting service on the Europe (West) regions. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience a timeout when loading the site.
This issue affects production and development environments but does not affect dedicated clusters.
We will update you as soon as we have further information.
Jul 1, 18:13 UTC
Let's Encrypt certificate issues on US-2
Resolved - This incident has been resolved.
Jul 1, 18:07 UTC
Monitoring - A region-wide fix has been implemented, and we are monitoring its results.
Jul 1, 17:47 UTC
Update - We are continuing to implement a region-wide fix for this issue.

A manual, per-project fix is currently available. If you are experiencing problems with issuing Let's Encrypt certificates on the US-2 region, please raise an urgent support ticket.
Jul 1, 16:16 UTC
Identified - We have detected an issue affecting Let's Encrypt certificates on the US-2 region. Our Operations team has been notified and is currently working on a region-wide fix.

A manual fix is available. Please raise a support ticket if you are encountering any issues with Let's Encrypt certificates on the US-2 region.
Jul 1, 15:05 UTC
Jun 30, 2020
Maintenance in us.platform.sh, us-2.platform.sh, us-3.platform.sh, ca-1.platform.sh
Completed - The scheduled maintenance has been completed.
Jun 30, 06:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:47 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 30, 05:46 UTC
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

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