Platform.sh
Reactivating environments hanging
Update - The fix has not yet completed testing, so the problem still exists.
In the meantime, please avoid reactivating previously deactivated branches on your projects.
Jan 23, 02:26 UTC
Update - We have identified a bug in our software concerning environment reactivation. This bug manifests as environment creation hanging when reactivating an environment. New environment creation is not impacted; however, if you activate an environment that has been previously deleted, the activation operation will continue indefinitely, blocking deployments to any other environments on the project.

To avoid hitting the bug while we are working toward a resolution, please avoid reactivating environments.

Our engineering team has identified the problem and are working toward implementing a fix. We are expecting to implement, test and release a fix in the next 24 hours. We'll let you know if this timeline changes.

Our operations team is working to resolve the issue for projects that currently have stuck activation operations; however, this workaround will not prevent future activation operations from becoming stuck, so please continue to avoid reactivating environments.
Jan 22, 22:50 UTC
Update - We are continuing to work on a fix for this issue.
Jan 22, 17:41 UTC
Identified - The issue has been identified and our team is working on implementing a fix.
Jan 22, 16:44 UTC
Investigating - Reactivating an environment that has been deactivated is hanging at environment creation. We are currently investigating the issue.
Jan 22, 16:11 UTC

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Welcome to the Platform.sh status page. You can subscribe to notices to be quickly made aware of any issues that might affect your Platform.sh usage.

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Australia   ? Degraded Performance
Canada   Degraded Performance
Europe (West)   ? Operational
Europe (West 2)   ? Degraded Performance
Europe (France)   ? Degraded Performance
Germany (Sovereign Cloud)   ? Degraded Performance
USA (East)   ? Operational
USA (East 2)   ? Degraded Performance
Germany 2 (Sovereign Cloud)   ? Degraded Performance
Enterprise   ? Operational
Accounts ? Operational
User accounting   Operational
Provisioning   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019
Maintenance in Europe (West 2)
Completed - The scheduled maintenance has been completed.
Jan 18, 06:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 UTC
Scheduled - We will be doing maintenance in Europe (West 2) (eu-2.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Jan 11, 16:58 UTC
Branching/Snapshot failures
Postmortem - Read details
Jan 22, 17:14 UTC
Resolved - A patch to resolve this issue has been deployed and all services have returned to normal. For any further issues please contact us via the support desk https://support.platform.sh/
Jan 18, 04:36 UTC
Update - We are continuing to monitor for any further issues.
Jan 18, 04:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 04:22 UTC
Identified - We have identified the root cause of the cloning failures. Our engineers are currently implementing a fix.
Jan 18, 02:32 UTC
Investigating - We are investigating reports of branching and snapshots operations silently failing. We recommend avoiding these operations until we have investigated the problem.
Jan 18, 01:43 UTC
Jan 17, 2019
Maintenance in Europe (France)
Completed - The scheduled maintenance has been completed.
Jan 17, 01:17 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 17, 00:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:01 UTC
Scheduled - We will be doing maintenance in Europe (France) (fr-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Jan 11, 16:31 UTC
Jan 16, 2019
Maintenance in Australia
Completed - The scheduled maintenance has been completed.
Jan 16, 17:57 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 16, 17:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 14:00 UTC
Scheduled - We will be doing maintenance in Australia (au.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Jan 11, 16:30 UTC
Maintenance in Canada
Completed - The scheduled maintenance has been completed.
Jan 16, 10:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:00 UTC
Scheduled - We will be doing maintenance in Canada (ca-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Jan 11, 16:29 UTC
Maintenance in Germany
Completed - The scheduled maintenance has been completed.
Jan 16, 00:11 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 15, 23:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 19:00 UTC
Scheduled - We will be doing maintenance in Germany (de-1.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Jan 11, 16:28 UTC
Jan 15, 2019
Maintenance in USA (East 2)
Completed - The scheduled maintenance has been completed.
Jan 15, 11:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:00 UTC
Scheduled - We will be doing maintenance in USA (East 2) (us-2.platform.sh) region to release latest features, bugfixes and performance updates. Your projects and environments will be running during the upgrade but at one point it will be reallocated after which they might be unavailable for a short time. Also, integrations and webhooks might fail during the process and you might notice slowed down deployments. Please do not hesitate to contact us using Support channels if you need more information.
Jan 11, 16:25 UTC
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
Network Connectivity issues at Amazon AWS
Resolved - This incident has been resolved.
Jan 12, 05:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 05:04 UTC
Update - 7:15 PM PST Between 5:33 PM and 7:06 PM PST some instances experienced connectivity issues within a single Availability Zone in the EU-WEST-2 Region. The affected instances did not lose power but became unreachable due to a loss of power to networking devices within the affected Availability Zone. Some EBS volumes experienced degraded performance during this time period and launches of new EC2 instances and the creation of new EBS volumes experienced increased error rates. The issue has been resolved and the service is operating normally.
Jan 12, 04:17 UTC
Update - 06:29 PM PST We can confirm that some instances have experienced a loss of power in a single Availability Zone in the EU-WEST-2 Region. Some EBS volumes within the affected Availability Zone are experiencing degraded performance. We continue to work on resolving the issue.
Jan 12, 02:39 UTC
Identified - Amazon released the following warning:

05:59 PM PST We are investigating network connectivity issues for some instances in a single Available Zone in the EU-WEST-2 Region.

This is affecting access to a number of our European clients.
Jan 12, 02:05 UTC
Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

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