Outage on US Region

Incident Report for Platform.sh

Resolved

This incident has been resolved.

Posted Jan 25, 2026 - 22:52 UTC

Monitoring

The network issues look to have resolved from our current checks. We continue to monitor.

Posted Jan 25, 2026 - 20:13 UTC

Identified

The issue has been identified as network issues caused by our upstream provider. We will update you as soon as we have further information.

Posted Jan 25, 2026 - 19:10 UTC

Update

We are continuing to investigate this issue.

Posted Jan 25, 2026 - 18:33 UTC

Investigating

The networking issue looks to be reoccurring, and causing further outages. We are actively investigating.

Posted Jan 25, 2026 - 17:59 UTC

Monitoring

We suspect a networking issue with our upstream provider. Live production sites now look to be back up, and serving traffic again. We are monitoring.

Posted Jan 25, 2026 - 17:39 UTC

Investigating

We have detected an issue affecting service on the US region, which is resulting in outages for live sites.

We are currently working to restore service.

This outage does not affect Dedicated Enterprise Clusters from what we can tell for now.

We will update you as soon as we have further information.

Posted Jan 25, 2026 - 17:07 UTC

This incident affected: USA (East) (us.platform.sh).