Outage on US-2 Region

Incident Report for Platform.sh

Resolved

This incident has been resolved.
Posted Oct 02, 2023 - 12:20 UTC

Monitoring

We have stabilized our systems and we are actively monitoring the availability.
All of the services are fully operational.
Posted Oct 02, 2023 - 11:26 UTC

Update

We are still actively working on stabilizing our systems.
Most of our services are operating as expected, but some user might still experience short time outs for their production and development environments.
Posted Oct 02, 2023 - 09:56 UTC

Update

The issue is ongoing. While most of the projects are working as expected, some can still experience downtime with their production and development environments.
Posted Oct 02, 2023 - 07:16 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 02, 2023 - 05:27 UTC

Investigating

We have detected an issue affecting service on the US-2 region. We are currently working to restore service.

This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.
Posted Oct 02, 2023 - 05:02 UTC
This incident affected: USA-2 (East 2) (us-2.platform.sh).