Console/API Outage on AU-2

Incident Report for Platform.sh

Postmortem

What happened

Failed automation prevented connections from reaching the backend subsystems responsible for serving project API/console functions in region AU-2.

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Customer impact

Between 2025-10-29 22:01 UTC and 2025-10-30 01:48 UTC,
customers were unable to submit deployments, access the web console UI, and use project API functions for their projects in region AU-2.

Environments as well as live production sites are NOT affected by this incident.

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What was done to resolve the incident

Manual intervention restored the connections to those backend subsystems.
Our engineering team will be implementing a long-term fix in order to avoid this from happening in the future.

Posted Oct 30, 2025 - 04:36 UTC

Resolved

This incident has been resolved.

Posted Oct 30, 2025 - 02:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 30, 2025 - 01:51 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 30, 2025 - 00:47 UTC

Investigating

We have detected an issue affecting service on the AU-2 region. Our Operations team has been notified and is currently working to restore service. Customers might face problems using features like submitting deployments, the web console UI, and project API functions.

This issue impacts console/project API functions only. Environments as well as live production sites are NOT affected.
We will update you as soon as we have further information.

Posted Oct 30, 2025 - 00:18 UTC

This incident affected: Accounts (Console) and Australia East (au-2.platform.sh).