Partial Outage on ca-1.platform.sh

Incident Report for Platform.sh

Resolved

A hardware issue with our upstream provider caused a single grid host to reboot unexpectedly. As a result, we had to manually fail-over the environments running on that host.
We are investigating why the automatic fail-over did not take place and will ensure that the expected fail-over occurs in future.
Customers may have experienced outages of up to 26 minutes during this incident.

Posted May 09, 2025 - 03:45 UTC