Partial Outage on EU-5 region

Incident Report for Platform.sh

Postmortem

What happened

A sudden increase in traffic to the region overloaded some components and caused some projects to become slow or unreachable.

‌Customer Impact

Some projects in the region were unreachable between 08:00 UTC and 08:45 UTC. During the stabilization process, some projects were facing performance issues until 09:30 UTC.

What was done to resolve the incident

Resources were added to the region, and some traffic was blocked.

Posted Sep 08, 2025 - 12:22 UTC

Resolved

This incident has been resolved.

Posted Sep 08, 2025 - 12:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 08, 2025 - 08:48 UTC

Investigating

We have detected an issue affecting service on the EU-5 region. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience downtime.
We will update you as soon as we have further information.

Posted Sep 08, 2025 - 08:28 UTC

This incident affected: Europe (North 1) (eu-5.platform.sh).