Support Ticket Creation Issues

Incident Report for Platform.sh

Resolved

This incident has been resolved.

Posted Jan 20, 2023 - 20:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 20, 2023 - 20:11 UTC

Investigating

We have detected an issue preventing customers from opening new support tickets. Attempting to create a ticket will throw a 403 error message. We are working on restoring the service.

This does not affect the availability of your websites or tickets that are already opened.

If you urgently need assistance, you can also contact us via our public Slack channel at https://chat.platform.sh

We will update you as soon as we have further information

Posted Jan 20, 2023 - 20:03 UTC

This incident affected: Accounts (Console).