Partial Outage on EU-5

Incident Report for Platform.sh

Postmortem

A host in the grid had a failure and the automatic evacuations of running containers in it failed too.

Operations team manually evacuated those containers to other hosts and the faulty host was replaced with a new one.

Posted May 28, 2025 - 12:30 UTC

Resolved

This incident has been resolved.
Posted May 26, 2025 - 14:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 26, 2025 - 12:51 UTC

Identified

The issue has been identified and Engineers are working on a fix.
Posted May 26, 2025 - 12:38 UTC

Update

We are continuing to investigate this issue.
Posted May 26, 2025 - 12:34 UTC

Investigating

We noticed a few sites on alert due to a host service issue on EU-5. This is for Grid only. Our Engineers are working on it.
Posted May 26, 2025 - 12:33 UTC
This incident affected: Europe (North 1) (eu-5.platform.sh).