WHAT HAPPENED
Here is the list of affected regions:
au.platform.sh
au-2.platform.sh
ca-1.platform.sh
uk-1.platform.sh
us.platform.sh
us-2.platform.sh
Above affected regions received recent internal upgrades having environments not functioning as expected for data synchronization activities.
This also includes new environments creation requiring cloning parent environment's data.
CUSTOMER IMPACT
Customers' environments were affected for up to 24 hours and 29 minutes in total.
From 2024-01-31 06:21 UTC to 2024-02-01 06:50 UTC
(based on earliest timestamp of region received the upgrade).
Existing environments including live sites should NOT be affected.
WHAT WAS DONE TO RESOLVE THE INCIDENT
After extensive investigation, our engineering team implemented an emergency fix and deployed it to all the affected regions to correct that unexpected behavior.
The data synchronization should now function as expected.