Unable to open support tickets via console

Incident Report for Platform.sh

Resolved

This incident has been resolved.

Posted Jan 12, 2023 - 17:16 UTC

Update

We can now confirm that this incident is resolved.

Posted Jan 12, 2023 - 17:11 UTC

Monitoring

A fix has been implemented on the Console and we are monitoring the results. Please proceed with submitting tickets as usual

Posted Jan 12, 2023 - 16:20 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 12, 2023 - 14:22 UTC

Investigating

We have detected an issue with our Console that is currently preventing the creation of new support tickets. We are investigating further.

Posted Jan 12, 2023 - 13:51 UTC

This incident affected: Accounts (Console).