This incident is now resolved. We apologize for any disruption you may have experienced during this event.
Should you see any further issues, please notify us by opening a ticket or joining us in the public slack channel.
Posted Oct 18, 2019 - 19:54 UTC
Monitoring
Let's Encrypt has completed their brownout activity, and certificate provisioning is functional once again.
If you continue to see issues with certificates, please do not hesitate to open a support ticket. As always, you can join us in our public slack channel.
Posted Oct 18, 2019 - 19:24 UTC
Identified
Our Teams have confirmed the root cause is a temporary brownout by Let's Encrypt of old endpoints. Let's Encrypt will restore the endpoints at 18:40 UTC.
In the meantime, we are working on using the new endpoints before the final blackout.
Posted Oct 18, 2019 - 10:44 UTC
Investigating
We are seeing certificate provisioning errors for new environments in all Platform.sh regions.
We will update you as soon as we have further information.
Posted Oct 18, 2019 - 09:46 UTC
This incident affected: Australia (au.platform.sh), Canada (ca-1.platform.sh), Europe (France) (fr-1.platform.sh), Europe (Germany) (de-2.platform.sh), Europe (West) (eu.platform.sh), Europe (West 2) (eu-2.platform.sh), Europe (West 4) (eu-4.platform.sh), USA (East) (us.platform.sh), USA-2 (East 2) (us-2.platform.sh) and Accounts (Provisioning).