Upsun (formerly Platform.sh)

All Systems Operational

About This Site

Welcome to the Upsun (formerly Platform.sh) status page. You can visit this page whenever you have a question about the service status of our regions and systems.

You can also click on the “Subscribe to updates” button above to receive instant notifications on changes in our service status.

As always, if you experience any issues with Upsun, please join us on https://chat.platform.sh or open a ticket through https://support.platform.sh

Australia (au.platform.sh) ? Operational
Australia East (au-2.platform.sh) ? Operational
Canada (ca-1.platform.sh) ? Operational
Europe (France 3) (fr-3.platform.sh) ? Operational
Europe (France 4) (fr-4.platform.sh) ? Operational
Europe (Germany) (de-2.platform.sh) ? Operational
Europe (Switzerland) (ch-1.platform.sh) ? Operational
Europe (West) (eu.platform.sh) ? Operational
Europe (West 2) (eu-2.platform.sh) ? Operational
Europe (West 4) (eu-4.platform.sh) ? Operational
Europe (North 1) (eu-5.platform.sh) ? Operational
United Kingdom (uk-1.platform.sh) ? Operational
USA (East) (us.platform.sh) ? Operational
USA-2 (East 2) (us-2.platform.sh) ? Operational
USA-3 (West 2) (us-3.platform.sh) ? Operational
USA-4 (East 1) (us-4.platform.sh) ? Operational
Dedicated Enterprise ? Operational
Accounts ? Operational
Console ? Operational
User accounting Operational
Provisioning Operational
Billing Operational
Blackfire ? Operational
Europe (West 3) (eu-3.platform.sh) ? Operational
Canada (ca-2.platform.sh) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Routine Maintenance in au.platform.sh Oct 27, 2025 12:00-13:30 UTC

We will be performing maintenance in the au.platform.sh region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes maybe experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Oct 24, 2025 - 14:02 UTC

Routine Maintenance in au-2.platform.sh Oct 28, 2025 12:00-13:30 UTC

We will be performing maintenance in the au-2.platform.sh region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes maybe experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Oct 24, 2025 - 14:07 UTC

Routine Maintenance in us-4.platform.sh Oct 29, 2025 05:00-06:30 UTC

We will be performing maintenance in the us-4.platform.sh region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes maybe experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Oct 24, 2025 - 14:11 UTC
Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Degraded Performance on us.platform.sh and us-2.platform.sh regions
Resolved - This incident has been resolved.
Oct 20, 21:20 UTC
Monitoring - Performance looks to have improved recently, and we are monitoring the results.
Oct 20, 19:20 UTC
Update - We are also detecting degraded performance on the us-2.platform.sh region due to the ongoing AWS incident in us-east-1.

Currently, both us-2.platform.sh and us.platform.sh regions are impacted by degraded performance due to the ongoing AWS incident.
Oct 20, 17:02 UTC
Identified - The us.platform.sh region is continuing to experience degraded performance due to the ongoing AWS incident in us-east-1.
Oct 20, 15:55 UTC
Investigating - Our monitoring has detected serious issues with our cloud infrastructure provider which affect all sites hosted on the us.platform.sh region. Currently, these issues look to be resulting in degraded performance, rather than a complete outage.

Our operations team has been notified and they are investigating the issue with our provider.

We will update you as soon as we have further information.
Oct 20, 15:01 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Agent Upgrade Maintenance in ca-1.platform.sh
Completed - The scheduled maintenance has been completed.
Oct 16, 10:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:51 UTC
Scheduled - We will be performing maintenance in the ca-1.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 16, 07:51 UTC
Agent Upgrade Maintenance in ca-1.platform.sh
Completed - The scheduled maintenance has been completed.
Oct 16, 08:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:08 UTC
Scheduled - We will be performing maintenance in the ca-1.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 16, 07:57 UTC
Agent Upgrade Maintenance in ca-1.platform.sh
Completed - The scheduled maintenance has been completed.
Oct 16, 08:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:01 UTC
Scheduled - We will be performing maintenance in the ca-1.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 16, 07:51 UTC
Oct 15, 2025
Partial Outage on FR-3
Postmortem - Read details
Oct 15, 14:20 UTC
Resolved - The incident has been resolved.
Oct 15, 14:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 03:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 02:37 UTC
Investigating - We have detected an issue affecting service on the FR-3 region. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience timeouts or be temporarily unavailable.
We will update you as soon as we have further information.
Oct 15, 02:17 UTC
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

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